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keybase / keybase-issues

A single repo for managing publicly recognized issues with the keybase client, installer, and website.
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Issue for login account #3989

Open ndkhoa96 opened 3 years ago

ndkhoa96 commented 3 years ago

Hi Keybase Team, I am hereby to tell you about my problem. I’ve lost all my device and paper keys so I can not login on a new device. But I still remember username, password, email, phone number and GitHub. So is there any chance for me to login again?

Hope to receive your response Sincerely

kf5grd commented 3 years ago

If you did not put your account in lockdown mode you can log in to the keybase.io website and reset it. You will lose all of your data on the account if you didn't save it somewhere else (messages, kbfs files, your stellar wallet, etc.), and you will be locked out of any teams and conversations, and will need to be let back in to those teams and conversations.

ndkhoa96 commented 3 years ago

If you did not put your account in lockdown mode you can log in to the keybase.io website and reset it. You will lose all of your data on the account if you didn't save it somewhere else (messages, kbfs files, your stellar wallet, etc.), and you will be locked out of any teams and conversations, and will need to be let back in to those teams and conversations.

So my stellar wallet will be lost huh? I didn't save anything :(