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keybase / keybase-issues

A single repo for managing publicly recognized issues with the keybase client, installer, and website.
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No recovery email/sms is being sent #4154

Open nleinich opened 1 year ago

nleinich commented 1 year ago

Since I forgot my password for my account (username: nicoleleinich), I'd like to reset my account but even though I clicked multiple times on the "Start account reset" or "Send again" button, I still didn't get any emails nor any sms with instructions. I retried this both on the mac application and on the website. Could you please help me with that?

felinae98 commented 1 year ago

+1，my username: felinae98

ragecc commented 1 year ago

Same here username ragecc My phone was the only way I could get in. I had to reset it and didn't have a chance to backup anything. No email or anything is being sent. I have checked spam and more than everything. I can prove its me.

mentalisttraceur commented 1 year ago

Same issue + duplicate of #4160 ... starting to seem likely that this is a long-neglected bug....

ragecc commented 1 year ago

Yeah. I never even got a middle finger or any kind of reply. Its been since about june 2021 since I made the account. I wonder how many other people wont ever use it because of being locked out. Im convinced there is nothing but the same phone connected to the username that I still use but had to factory reset so it thinks its different. Why offer recovery if the email or phone number is never connected to the account to recover???