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keymanapp / keyman

Keyman cross platform input methods system running on Android, iOS, Linux, macOS, Windows and mobile and desktop web
https://keyman.com/
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bug(ios): in iOS system-wide Keyman keyboard not launching #9660

Closed MayuraVerma closed 7 months ago

MayuraVerma commented 9 months ago

Describe the bug

in iOS system-wide Keyman keyboard not launching this started from build 17.0.183 same issue is continuing in 17.0.184

Reproduce the bug

No response

Expected behavior

No response

Related issues

No response

Keyman apps

Keyman version

17.0.183

Operating system

iOS 17.0.2

Device

iPhone 13 pro max

Target application

notes, mail, any app

Browser

No response

Keyboard name

any keyboard, EuroLatin (SIL)

Keyboard version

2.0.4

Language name

English

Additional context

No response

MayuraVerma commented 9 months ago

17.0.185-alpha is still failing launch system-wide keyboard

mcdurdin commented 9 months ago

Can you give some more details? I am not able to reproduce this here. Perhaps a step-by-step or a screen capture?

MayuraVerma commented 9 months ago

This is notes app, same happens everywhere. Keyman keyboard do not load.

https://github.com/keymanapp/keyman/assets/14062593/a3c9db18-8c54-4d16-8d76-e64542cd9645

mcdurdin commented 9 months ago

Thanks for the video. Have you tested with an earlier build? Can you try a stable-16.0 or an earlier 17.0 build so we can narrow the issue down? I am wondering if it relates to iOS 17.0?

MayuraVerma commented 9 months ago

Yes I am using only alpha builds Upto 17.0.182 alpha, it was running smooth

I have reinstalled 182 after these crashes, 182 still works

MayuraVerma commented 9 months ago

New build 17.0.186 also same issue

sgschantz commented 9 months ago

Unable to reproduce on an iPhone Xs Max with Keyman 17.0.186-alpha running on iOS 17.0.1 or 17.0.3.

So a different device and not exactly the same iOS version, but it at least does not look a universal iOS 17 issue.

Also tried with Allow Full Access on and off, but that only reveal the iOS 16 Allow Full Access problem, and I could still switch keyboards.

MayuraVerma commented 9 months ago

1 updated iOS to 17.0.3 2 Keyman to 17.0.186 alpha 3 restarted the phone

System-wide Keyman keyboard is launching fine now!

Not sure, if it was related to restarting the phone or something else.

mcdurdin commented 9 months ago

That's great news. Thanks for the update. We will go ahead and close this and hopefully it was just a transient issue.

MayuraVerma commented 8 months ago

Even the new updates are doing the same. Keyman OSK do not want to launch after update. Restart is required to launch Keyman OSK successfully.

mcdurdin commented 8 months ago

OK, we'll keep monitoring this. We still cannot reproduce the problem locally though 😢

sgschantz commented 7 months ago

Still unable to reproduce and have not seen any similar reports. If there are any more detailed steps to consistently reproduce, then please add them here.

MayuraVerma commented 7 months ago

In 17.0.215 and 216 OSK is launching after installing the update without needing to restart the phone

mcdurdin commented 7 months ago

Great, thank you for the update, we'll go ahead and close this issue.

MayuraVerma commented 6 months ago

Same issue is again recurring

After the update, Keyman system-wide keyboard would not launch

Under system settings, if I remove "Keyman" and add it back, then Keyman launches but without the suggestion bar.

If this helps isolating the issue