List of problems ... disappointed

[sommschu]

Ok, we are new to PM2 Plus and we purchased the Enterprise-Upgrade for one of our live-systems. Because the ticketing-system does not work, here are the reasons, why we are totally unhappy with the quality of service:

• Cannot open a ticket (zendesk loading forever)
• Webcheck doesn't work
• Historical Logs have huge gaps (although they are complete on the servers)
• Memory Snapshot: Loading file Headdump Snapshot runs forever
• Webhooks to MS Teams do not work
• Alerts do not fire (event issues >= 1, on occurence)

Is there a way to get in contact with support other than "not paying the bills"? I would love to show the problems to someone who is responsible in a web-meeting.

Thx, Stephan

[pauljohnleonard]

I have had success resolving by emailing contact@pm2.io. It took a little time (days) to get a response but once I was in contact the issues were resolved quickly.