search

khoih-prog / SinricPro_Generic

Simple way to control your IOT development boards like ESP8226, ESP32, Arduino SAMD21, Adafruit SAMD21, SAMD51, nRF52, STM32, Teensy, SAM DUE with Amazon Alexa or Google Home
28 stars 7 forks source link

Thermostat no longer responding to Alexa, but it does respond on the portal. #5

Closed PopcornAWH closed 3 years ago

PopcornAWH commented 3 years ago

Today my thermostat (Modbus sketch on MKR WiFi 1010) no longer responds to voice commands from Alexa, The Sinric.pro portal works just fine, all commands and events fully functional. Alexa does get the room temperature updates from the device, but can't give commands, it says it's having network issues. Any hints where to look for the issue?

khoih-prog commented 3 years ago

Thanks for using the library.

I really have no idea what's happening there, as there are numerous factors affecting the operation. I just can only suggest to try steps-by-steps to isolate the issue

  1. Reset / Power ON/OFF
  2. Login to Sinric.pro and try to control manually from there
  3. Control directly from Alexa app on Cell phone
  4. Try on other boards and/or equipments controlled by Sinric.pro
  5. Try other Alexa-controlled commercial devices to see if Alexa is OK there.
  6. Change the SinricPro ID
  7. Post / search for similar issues on SinricPro SDK or Sinric.pro

@kakopappa, @sivar2311

Do you know there is any current issue with Alexa & Sinric.pro?

kakopappa commented 3 years ago

Hi @PopcornAWH

Yesterday we released a new version to production which might have disconnected your device. If portal to device connection works fine, try re-linking the Alexa Skill.

kakopappa commented 3 years ago

@PopcornAWH We managed to reproduce this issue and fix it. can you please check now?

PopcornAWH commented 3 years ago

Yes! Fully functional on voice-commands again, great work! Thanks a lot! Now I can be lazy again, and use the voice commands to set my thermostat.