Grip showing 2 emails recieved for 1 email gmail

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Setup gmail exchange for push
2. Recieve an email

What is the expected output? What do you see instead?
only 1 email is actually recieved, but grip notification says 2 emails 
recieved. 

What version of the product are you using? On what operating system
(iPhone/iPod Touch? Firmware version?)?
iPhone 3g 3.1

Please provide any additional information below.
Originally I had only the inbox setup to push and grip would notify 2 emails 
recieved when 
only 1 came. Reading only 1 in the grip mail viewing interface would count as 
the email 
being read, no matter which of the 2 are clicked on. When I setup to push inbox 
and all mail 
folders, it notifies 3 emails recieved, so the problem seems to be with inbox 
notification. 
However, it would be nice if no matter how many folders are synced it would 
still only show 
the proper number of emails recieved as the mail app badge does. 

***** Note: If a keyboard does not on 3.0, please install the latest beta
of iKeyEx in http://code.google.com/p/networkpx/downloads/list first.

Original issue reported on code.google.com by BrentSargent on 28 Sep 2009 at 4:04

• Merged into: #466

[GoogleCodeExporter]

[deleted comment]

[GoogleCodeExporter]

I have this same issue!

Original comment by Jan.Sou...@gmail.com on 29 Sep 2009 at 1:48

[GoogleCodeExporter]

I am also having this issue since updating to 3.1.  I occasionally get a 
notification
saying '0' new emails as well.

Original comment by dave.moc...@gmail.com on 6 Oct 2009 at 1:42

[GoogleCodeExporter]

I am having this issue as well. Only started happening after i added gmail sync
server to my phone . (had mobile me and gmail imap before)..

Original comment by shoxc...@gmail.com on 10 Oct 2009 at 6:06

[GoogleCodeExporter]

same issue here. 3.1.2 3gs gmail using exchange for mail.  I've tried MANY
combinations of settings and i either get no notifications or two.

Original comment by seth.go...@gmail.com on 23 Oct 2009 at 4:11

[GoogleCodeExporter]

Same issue. Using exchange server and Grip is telling me that I have 2 emails 
when
there is only 1.

Original comment by pball...@gmail.com on 3 Nov 2009 at 7:25

[GoogleCodeExporter]

I second this bug. Everything else is perfect

Original comment by treasonftg@gmail.com on 4 Nov 2009 at 2:31

[GoogleCodeExporter]

The same here :(

Original comment by ady.and...@gmail.com on 2 Dec 2009 at 11:10

[GoogleCodeExporter]

I think I have figured it out:

In GMail there are multiple places a single email can be:  Inbox, All Mail, and 
then 
possibly also in a tag's "folder"

I believe GRiP is counting each of these.  A simple solution might be to limit 
it to just 
looking in the inbox (or create a configuration for showing specific folders 
and not 
all)

Thanks =)

Original comment by ElykNosrac on 4 Dec 2009 at 4:24

[GoogleCodeExporter]

You people with this 2 email notification problem must be retarded; I had it 
for 5
seconds and fixed it.  What you have is exchange (PUSH) AND fetch going on at 
the
same time, hence the 2 email notifications.  I'd hold your hands and give you a 
step
by step walk-through but I've remove the mail app and its settings menu from my
iPhone.  I'm sure you'll get it now.

Original comment by hprid...@gmail.com on 4 Dec 2009 at 10:16

[GoogleCodeExporter]

Except, that can't be the issue when you only have ONE email account set up. 
Think
before you speak hpridham.

And I only have it set to sync with my inbox, yet I get multiple notifications.

Original comment by BrentSargent on 4 Dec 2009 at 1:09

[GoogleCodeExporter]

No, you think for once, stop whining to Kenny.  I only had the one gmail account
setup at the time.  The problem stemmed from having push in the email settings 
as
well as fetch turned on.  I vaguely recall having to go into the per account 
setting
had having to turn it off there; this of course differs from the overall 
push/fetch
settings.  I really can't be more specific without re-enabling the mail app 
proper on
my iPhone, which I am reluctant to do at this time.

Sorry for my harsh tone but this problem really isn't to do with Grip, it is 
user
error, a common problem faced with Grip.

Give it a go and if you still can't fix it I'll recreate the error on my iPhone 
and
retrace my steps for the fix.

Original comment by hprid...@gmail.com on 4 Dec 2009 at 6:43

[GoogleCodeExporter]

hpridham, as much as I'd like you to be right (and I do, because I really want 
to fix 
this), as far as I can see, you can either have push OR fetch, not both at the 
same 
time.

In the "Mail, Contacts, Calendars" settings app, there is a Fetch New Data tab. 
Inside 
you can switch Push on or off, and set the fetch schedule. The description text 
under 
"Fetch" says: "The fetch schedule below is used when push is off or for 
applications 
which do not support push." Under that, there are 4 options for Every 15 
minutes, Every 
30 minutes, Hourly, and Manually. Mine is set to Push:On and Fetch:Manually.

Below that, there is an advanced tab, in which you can edit the settings per 
account. 
For each account, there are the options Push, Fetch, and Manual. Under the 
options, it 
says "If push is not available, the Fetch schedule will be used". Here I have 
Gmail (my 
only account) set to "Push". The options are mutually exclusive, so you cannot 
select 
Push and Fetch at the same time. There is no obvious way fetch and push could 
be going 
on at the same time for the same account.

Also, if this is simply a problem of fetch and push being on at the same time 
(which it 
doesn't seem to be) it does not explain why sometimes I receive 3 notifications 
for the 
same mail. The labels theory ElykNosrac suggested is possible, and I'll remind 
myself 
to take a closer look next time I get a message with triple notifications to 
see if 
they are messages automatically labelled by my gmail filters.

I appreciate your trying to help us out, but next time you consider calling us 
retards, 
please at least try your theory out first, instead of vaguely recalling, lest 
you sound 
like a retard yourself.

Sincerely yours,
Jay

Original comment by cent...@gmail.com on 4 Dec 2009 at 7:13

[GoogleCodeExporter]

So sorry Jay and anyone else I may have offend!  I was being a jerk, no question
there.  I was sure I had a solution and it was just frustrating to so so many 
others
seemingly pass right over what I had done in a matter of moments.  I'll hold my
tongue in the future and offer suggestions BEFORE criticism.

I still think there is something to what I did as I haven't had duplicate email 
since
I made the change.  That said, I have remove the default mail app since.  I am a
heavy user of gmail, filters, tags and all.  I have a number of my emails 
tagged for
paypal and my university so it that were the problem I'm sure it would have 
reared
its head before I began to play with exchange gmail... Could be wrong though.

Once again, so sorry.
Hudson

Original comment by hprid...@gmail.com on 7 Dec 2009 at 6:40

[GoogleCodeExporter]

Hey I think I solved the multiple exchange messages bug.. Go to GRiP settings > 
per
app settings, and then goto push notifications, and remove it.

This stopped the double email bug for me... but it also stops push 
notifications from
being displayed in GrIp.... so it's one or the other.

Original comment by treasonftg@gmail.com on 23 Dec 2009 at 7:09

[GoogleCodeExporter]

Original comment by kennytm@gmail.com on 25 Dec 2009 at 8:59

[GoogleCodeExporter]

I'm also getting this issue. iPhone 3G S 32GB - 3.1.2 using Pwnagetool custom 
firmware
2 exchange accounts set up using MultipleExchange. Problem still occured when 
only 1
exchange account (proper exchange server) was set up and without 
MultipleExchange
installed. Also get 0 new emails bug.

Original comment by joehazz...@gmail.com on 24 Jan 2010 at 1:27

[GoogleCodeExporter]

Original comment by kennytm@gmail.com on 27 Jan 2010 at 5:24

• Changed state: Duplicate