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kinu-garage / hut_10sqft

Computer setup tools for my own environment, and public discussion place holder.
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Bose headset not charging #374

Closed 130s closed 5 years ago

130s commented 5 years ago

Bose SoundSport in-Ear Headphones stopped charging yesterday. Charging light is not on, and after some time being connected to the power source it doesn't turn on.

I confirmed that after doing the official recommendation at bose.com. I also confirmed the charger is working. And tried 2 different USB cables but no good.

130s commented 5 years ago

Manual downloaded https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/headphones/sspw_product_page/PDF/771977_og_soundsport-wireless-pulse_en.pdf

130s commented 5 years ago

Thank you for your order

Thanks for placing your order and choosing better sound from Bose. You will receive an email confirmation within 24 hours with a prepaid return label for your current product. Once we receive your product, we will ship out your replacement. The exchange process should take no longer than two weeks.

Stopped charging a week ago. Charging light is not on, and after some time being connected to the power source it still doesn't turn on.

I confirmed that after doing the official recommendation[1]. I also confirmed the USB cable, power outlet is working. And tried 2 different USB cables but no good.

[1] https://www.bose.com/en_us/support/article/battery-will-not-fully-charge.html

I tried to reach out Bose' customer support to get assistance, then after a very brief automated analysis (which resulted in them to suggest a few potential solutions, none of which was remotely related to my particular problem unfortunately) they offered a free replacement. Above is the statement. I'll wait for the email mentioned.

130s commented 5 years ago

Filed a support request on bose.com, which started with a few automated self-diagnostic questions. I responded that neither of them were negative, then they proceeded for free replacement. Nice and smooth. Warranty rocks.