130s commented 3 years ago

Problem

ComCast/Xfinity app on Samsung 8 TV gets stuck saying "Sorry, something went wrong. Please try again".

Tried but not resolving

When the screen shows what's in the problem section:
- clicking "try again" button, screen goes back to the "usual" Xfinity title that I see for seconds when initializing, but instead of several seconds the screen never moves on to anything (I think I waited for a minute or so).
- (instead of clicking "try again") click back button then it goes to the "home" page of Xfinity app. However, I don't see any content loaded. All tabs are empty.
Support in Nov 2019 seems to show a bit different error ID https://forums.xfinity.com/t5/Xfinity-Stream-Website/Samsung-smart-TV-streaming-app/td-p/3282178
Turn off and on the TV.

Not found yet.

130s commented 3 years ago

I actually the same error ID TVAPP-00100 as the link above.

130s commented 3 years ago

https://appuals.com/error-tvapp-00100-inside-xfinity/ mentions rebooting the router might help. I did reboot the router. Not sure if that took effect or not but I did see the problem is gone.

Closing for now.