Understanding why your customers are not completing their purchase is crucial to lowering shopping cart abandonment rates.
Analytics show you the “what”, user feedback shows the “why”. Add an exit survey with a solution like Usabilla on your checkout page to gauge why your customers are leaving. Usabilla clients increased conversions by 20% when carrying out exit surveys and making requested improvements.
Understanding why your customers are not completing their purchase is crucial to lowering shopping cart abandonment rates. Analytics show you the “what”, user feedback shows the “why”. Add an exit survey with a solution like Usabilla on your checkout page to gauge why your customers are leaving. Usabilla clients increased conversions by 20% when carrying out exit surveys and making requested improvements.