search

kiransdemoaccount / kiranmaxweber

kiranmaxweber.zendesk.com
0 stars 0 forks source link

A Macro can set the Subject of a ticket... #12

Open kiransdemoaccount opened 8 years ago

kiransdemoaccount commented 8 years ago

This Github issue is synchronized with Zendesk:

Ticket ID: #3717 Priority: urgent Group: Support Assignee: Kiran Max Weber (Admin)

Original ticket description:

Toyota question

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Jennifer Hansen (End-user) on 2016-04-29 at 02:37:

Update from the Customer Portal in Help Center.

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Jennifer Hansen (End-user) on 2016-04-29 at 02:38:

Update this ticket via email

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2016-04-29 at 02:48:

Public update!

Kiran Max Weber
Senior Solutions Consultant

kiran@zendesk.com
kiranmaxweber (Skype)

+65 8621 2984 (SG)
+1 415 238 4402 (US)

Zendesk | Zopim | BIME

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2016-04-29 at 02:48:

Private
kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2016-04-29 at 02:54:

Photo

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2016-04-29 at 03:01:

and the Description of a ticket, like so!

Macros are a simple and effective way to streamline your workflow is to create macros for support requests that can be answered with a single, standard response.

This saves you the time and effort of crafting a separate response to each customer that has the same issue, making sure language and tone are the same, and processes are followed to the T!

Macros contain actions, which can be updates to ticket properties, like the custom fields to the left. A Macro can also add personalized or custom data with placeholders.

Toyota

Kiran Max Weber
Senior Solutions Consultant

kiran@zendesk.com
kiranmaxweber (Skype)

+65 8621 2984 (SG)
+1 415 238 4402 (US)

Zendesk | Zopim | BIME

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2016-04-29 at 03:01:

dfsdkljfskldjkl

Kiran Max Weber
Senior Solutions Consultant

kiran@zendesk.com
kiranmaxweber (Skype)

+65 8621 2984 (SG)
+1 415 238 4402 (US)

Zendesk | Zopim | BIME

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2016-04-29 at 03:04:

Eng,

This is a bug, can you fix!
kiransdemoaccount commented 8 years ago

Will do!

kiransdemoaccount commented 7 years ago

Comment made from Zendesk by Kiran Max Weber on 2016-10-31 at 04:01:

DO IT!