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kiransdemoaccount / kiranmaxweber

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A Macro can set the Subject of a ticket... #19

Open kiransdemoaccount opened 8 years ago

kiransdemoaccount commented 8 years ago

This Github issue is synchronized with Zendesk:

Ticket ID: #3878 Priority: urgent Group: Support Requester: jennyxhansen@gmail.com Organization: Gleneagles Hospital Assignee: Kiran Max Weber

Original ticket description:

Help

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Jennifer Hansen on 2016-08-01 at 11:30:

Help help

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Jennifer Hansen on 2016-08-01 at 11:35:

Help help help

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber on 2016-08-01 at 12:09:

and the Description of a ticket, like so!

Macros are a simple and effective way to streamline your workflow is to create macros for support requests that can be answered with a single, standard response.

This saves you the time and effort of crafting a separate response to each customer that has the same issue, making sure language and tone are the same, and processes are followed to the T!

Macros contain actions, which can be updates to ticket properties, like the custom fields to the left. A Macro can also add personalized or custom data with placeholders.

Kiran Max Weber
Senior Solutions Consultant

kiran@zendesk.com

+65 8621 2984 (SG)
+1 415 238 4402 (US)

Zendesk | Zopim | BIME

kiransdemoaccount commented 8 years ago

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kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber on 2016-08-03 at 13:20:

CSAT