Phone call from: Jennifer Hansen

[kiransdemoaccount]

This Github issue is synchronized with Zendesk:

Ticket ID: #4055 Priority: high Group: Field Engineering Requester: jennyxhansen@gmail.com Organization: Adobe Assignee: Kiran Max Weber

Original ticket description:

Call from: +1 (650) 488-5544
Time of call: October 18, 2016 04:32:11 PM
Answered by: Kiran Max Weber

[kiransdemoaccount]

Comment made from Zendesk by Kiran Max Weber on 2016-10-18 at 08:33:

Incoming phone call → Internal notes 1

1. First, ask this question...

Type your answer here.

2. Now ask this question...

Type your answer here.

3. Finally, ask this question...

Type your answer here.

[kiransdemoaccount]

Comment made from Zendesk by Kiran Max Weber on 2016-10-18 at 08:35:

Hi Mike,

Jennifer from Adobe just called about an issue with her Epson product.

Can you please visit this customer to investigate?

Thanks,

Kiran
Epson Service Centre Agent

[kiransdemoaccount]

Comment made from Zendesk by Mike Keohane on 2016-10-18 at 08:35:

Hi Kiran,

I visited Jennifer from Adobe customer to investigate an issue with her Epson product.

Can you please issue a return for her?

Thanks,

Mike
Epson Field Engineer Agent

[kiransdemoaccount]

Comment made from Zendesk by Kiran Max Weber on 2016-10-18 at 08:41:

Hi Jennifer,

Per our phone call, I have issued you RMA 16103.

Once you receive the item, Epson will call you to schedule an install.

Thanks,

Kiran
Epson Service Centre Agent

[kiransdemoaccount]

Comment made from Zendesk by Jennifer Hansen on 2016-10-18 at 08:41:

Okay, no problem!

[kiransdemoaccount]

Comment made from Zendesk by Kiran Max Weber on 2016-10-26 at 09:30:

Created event

[kiransdemoaccount]

Comment made from Zendesk by Kiran Max Weber on 2018-06-02 at 06:09:

Incidents