Open kiransdemoaccount opened 7 years ago
Comment made from Zendesk by Kiran Max Weber on 2016-11-02 at 07:46:
Public
Comment made from Zendesk by Kiran Max Weber on 2016-11-02 at 07:48:
Comment made from Zendesk by Kiran Max Weber on 2016-11-02 at 07:48:
Update
Comment made from Zendesk by Kiran Max Weber on 2017-03-28 at 09:08:
and the Description of a ticket, like so! Macros are a simple and effective way to streamline your workflow is to create macros for support requests that can be answered with a single, standard response. **This saves you the time and effort of crafting a separate response to each customer that has the same issue, making sure language and tone are the same, and processes are followed to the T!** Macros contain actions, which can be updates to ticket properties, like the custom fields to the left. A Macro can also add personalized or custom data with *placeholders.* You can even include images!
This Github issue is synchronized with Zendesk:
Ticket ID: #4082 Priority: high Group: Engineering Requester: jennyxhansen@gmail.com Organization: Adobe Assignee: Jirat Boomuang (Admin)
Original ticket description: