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kiransdemoaccount / kiranmaxweber

kiranmaxweber.zendesk.com
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Help #6

Open kiransdemoaccount opened 8 years ago

kiransdemoaccount commented 8 years ago

This Github issue is synchronized with Zendesk,

Ticket ID: 3457 Priority: high Group: Engineering Assignee: Engineer

Original ticket description:

Help

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Jennifer Hansen (End-user) on 2015-11-11 at 20:21:

Update

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Jennifer Hansen (End-user) on 2015-11-11 at 20:21:

Update

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2015-11-11 at 20:34:

Public

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2015-11-11 at 20:35:

I think this is a bug.

- Kiran
kiransdemoaccount commented 8 years ago

Got it!

kiransdemoaccount commented 8 years ago

Comment made from Zendesk by Kiran Max Weber (Admin) on 2015-11-11 at 20:53:

and the Description of a ticket, like so!

Macros are a simple and effective way to streamline your workflow is to create macros for support requests that can be answered with a single, standard response.

This saves you the time and effort of crafting a separate response to each customer that has the same issue, making sure language and tone are the same, and processes are followed to the T!

Macros contain actions, which can be updates to ticket properties, like the custom fields to the left. A Macro can also add personalized or custom data with placeholders.