I feel like a super easy way to deal with abuse with the inbox system would be to use the <details> tag in HTML to give a warning that the contents in an invoice are of a user's creation, and to be warned that any content in the invoice section is user created and not an automated service of Paypal.
Making the contents hidden until you have to acknowledge that the contents isn't the result of an automated system will largely reduce the impact of these possible scams.
Example:
User Generated Invoice
Hello yes we are Paypal support and here is our totally legit number tech support number.
I feel like a super easy way to deal with abuse with the inbox system would be to use the
<details>
tag in HTML to give a warning that the contents in an invoice are of a user's creation, and to be warned that any content in the invoice section is user created and not an automated service of Paypal. Making the contents hidden until you have to acknowledge that the contents isn't the result of an automated system will largely reduce the impact of these possible scams. Example:User Generated Invoice
Hello yes we are Paypal support and here is our totally legit number tech support number.