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klarna / klarna-mobile-sdk

Klarna Mobile SDK for iOS
https://docs.klarna.com/mobile-sdk/ios/
Apache License 2.0
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SDK Event: internalError (Klarna Android 2.6.12 and greater) #245

Open BunnyBuddy opened 1 month ago

BunnyBuddy commented 1 month ago

AnalyticLogger: SDK Event: internalError E/KlarnaMobileSDK( 3031): { E/KlarnaMobileSDK( 3031): "meta": { E/KlarnaMobileSDK( 3031): "timestamp": "1729670421.861000", E/KlarnaMobileSDK( 3031): "eventName": "internalError", E/KlarnaMobileSDK( 3031): "sessionId": "c6a4833c-f727-4c2e-8f60-456c70f32794", E/KlarnaMobileSDK( 3031): "appSessionId": "97934ea1-e404-4958-97b1-d164e8b239c8", E/KlarnaMobileSDK( 3031): "level": "error" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "device": { E/KlarnaMobileSDK( 3031): "system": "android", E/KlarnaMobileSDK( 3031): "model": "Infinix X6811", E/KlarnaMobileSDK( 3031): "osVersion": "11" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "merchant": { E/KlarnaMobileSDK( 3031): "name": "flutter_klarna_payment_example", E/KlarnaMobileSDK( 3031): "buildNumber": "1", E/KlarnaMobileSDK( 3031): "packageName": "com.flutter_klarna_payment.flutter_klarna_payment_example", E/KlarnaMobileSDK( 3031): "version": "1.0", E/KlarnaMobileSDK( 3031): "minimumOSVersion": "21", E/KlarnaMobileSDK( 3031): "targetOSVersion": "33", E/KlarnaMobileSDK( 3031): "kotlinVersion": "1.8.0", E/KlarnaMobileSDK( 3031): "crossPlatform": "Flutter" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "sdk": { E/KlarnaMobileSDK( 3031): "packageName": "com.klarna.mobile", E/KlarnaMobileSDK( 3031): "version": "2.6.20", E/KlarnaMobileSDK( 3031): "variant": "basic", E/KlarnaMobileSDK( 3031): "buildNumber": "84", E/KlarnaMobileSDK( 3031): "buildDate": "2024-09-04 15:49:40", E/KlarnaMobileSDK( 3031): "integration": "payments", E/KlarnaMobileSDK( 3031): "deprecated": "false", E/KlarnaMobileSDK( 3031): "featureset": "[\"experiments\",\"api-features\",\"application-foreground\",\"sdk-version-fix\",\"sandboxed-internal-browser\",\"content-sharing\"]", E/KlarnaMobileSDK( 3031): "apiFeatures": "[\"card-scanning\",\"3ds-browser\",\"internal-browser\"]" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "component": { E/KlarnaMobileSDK( 3031): "products": "payments", E/KlarnaMobileSDK( 3031): "region": null, E/KlarnaMobileSDK( 3031): "environment": null, E/KlarnaMobileSDK( 3031): "theme": "light", E/KlarnaMobileSDK( 3031): "loggingLevel": "Error", E/KlarnaMobileSDK( 3031): "resourceEndpoint": "aws", E/KlarnaMobileSDK( 3031): "returnUrl": "https://com.flutter_klarna_payment.flutter_klarna_payment_example" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "sdkConfig": { E/KlarnaMobileSDK( 3031): "version": "v2.4.5-c61b02e8dc6" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "webViewMessage": { E/KlarnaMobileSDK( 3031): "action": "fullscreenLoadHtml", E/KlarnaMobileSDK( 3031): "sender": "KlarnaAcquiringPurchaseFlowLibrary", E/KlarnaMobileSDK( 3031): "id": "c2508135-769b-4833-be4d-8aeedf8f84de", E/KlarnaMobileSDK( 3031): "receiver": "Native", E/KlarnaMobileSDK( 3031): "param-html": "\u003c!doctype html\u003e \u003chtml translate\u003d\"no\" data-design\u003d\"klarna\"\u003e \u003chead\u003e \u003cmeta charset\u003d\"UTF-8\"/\u003e \u003cmeta name\u003d\"viewport\" content\u003d\"width\u003ddevice-width,initial-scale\u003d1,viewport-fit\u003dcover\"/\u003e \u003cmeta name\u003d\"theme-color\" content\u003d\"#FFFFFF\"/\u003e \u003cmeta name\u003d\"google\" content\u003d\"notranslate\"/\u003e \u003clink rel\u003d\"dns-prefetch\" href\u003d\"//login.klarna.com\"/\u003e \u003clink rel\u003d\"preconnect\" href\u003d\"https://login.klarna.com\"/\u003e \u003clink rel\u003d\"preconnect\" href\u003d\"https://www.google.com\" crossorigin/\u003e \u003clink rel\u003d\"preconnect\" href\u003d\"https://www.gstatic.com\" crossorigin/\u003e \u003ctitle\u003eKlarna\u003c/title\u003e \u003clink rel\u003d\"shortcut icon\" href\u003d\"https://x.klarnacdn.net/ui/favicon/v1/favicon.ico\" type\u003d\"image/x-icon\"/\u003e \u003clink rel\u003d\"icon\" type\u003d\"image/png\" sizes\u003d\"32x32\" href\u003d\"https://x.klarnacdn.net/ui/favicon/v1/favicon-32x32.png\"/\u003e \u003clink rel\u003d\"icon\" type\u003d\"image/png\" sizes\u003d\"16x16\" href\u003d\"https://x.klarnacdn.net/ui/favicon/v1/favicon-16x16.png\"/\u003e \u003cstyle\u003e:root{--background-color:#f3f3f7;--background-color-transparent:transparent;--loader-background-color:#ffffff;--loader-text-color:#0b051d;--default-animation-easing:cubic-bezier(0.2, 0, 0, 1);--default-font-family:-apple-system,BlinkMacSystemFont,\u0027Segoe UI\u0027,Roboto,Arial,sans-serif}[data-design\u003dapple]{--background-color:#f2f2f7;--loader-background-color:#ffffff;--loader-text-color:#000000}@media screen and (prefers-color-scheme:dark){[data-design\u003dapple]{--background-color:#222222;--loader-background-color:#1c1c1e;--loader-text-color:#f7f7f7}}[data-design\u003dairbnb]{--loader-background-color:#ffffff;--loader-text-color:#0b051d}[data-root],body,html{height:100%}body{margin:0;background-color:var(--loader-background-color)}[data-design\u003dklarna] body.transparent-background{background-color:var(--background-color-transparent)}#error-root,#root,[data-loader]{width:100%;height:100%;max-width:560px}@media screen and (min-width:769px){#error-root,#root,[data-loader]{width:560px;height:90%;min-height:600px;max-height:800px;border-radius:16px}body{background-color:var(--background-color)}[data-design\u003dklarna] body.transparent-background{background-color:var(--background-color-transparent)}}[data-loader]{background-color:var(--loader-background-color);position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);display:none;flex-direction:column;align-items:center;justify-content:center;z-index:1}\u003c/style\u003e \u003cnoscript\u003e \u003cstyle\u003e[data-loader],[data-root]{display:none}\u003c/style\u003e \u003c/noscript\u003e \u003cscript\u003efunction registerBeforeUnload(){function e(e,o){if(!window.opener)return;const n\u003d{messageId:Date.now().toString(16),method:e,data:o};window.opener.postMessage(n,\"*\")}function o(){e(\"aborted\",{delayed:!0})}e(\"pageLoaded\"),window.addEventListener(\"beforeunload\",o),window.removeBeforeUnloadHandler\u003d()\u003d\u003e{window.removeEventListener(\"beforeunload\",o)}}window.location.hash.includes(\"wof\u003dtrue\")\u0026\u0026window.opener\u0026\u0026registerBeforeUnload()\u003c/script\u003e \u003cscript\u003eclass ShieldLoader extends HTMLElement{constructor(){super();const n\u003dthis.attachShadow({mode:\"open\"});n.innerHTML\u003d\u0027\n \u003cstyle\u003e\n :host {\n width: 100%;\n --default-animation-easing: cubic-bezier(0.2, 0, 0, 1);\n }\n\n .visually-hidden {\n clip: rect(1px, 1px, 1px, 1px);\n height: 1px;\n overflow: hidden;\n position: absolute;\n top: auto;\n white-space: nowrap;\n width: 1px;\n }\n\n #loader-wrapper {\n align-items: ce E/KlarnaMobileSDK( 3031): "param-url": "https://js.playground.klarna.com/apf/beta/acquirerLoader/index.html#type\u003dauthorize\u0026ih\u003d\u0026autoFinalize\u003dfalse" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "error": { E/KlarnaMobileSDK( 3031): "name": "failedToFindHandlerForAction", E/KlarnaMobileSDK( 3031): "message": "Unhandled message with action fullscreenLoadHtml" E/KlarnaMobileSDK( 3031): }, E/KlarnaMobileSDK( 3031): "extraParams": { E/KlarnaMobileSDK( 3031): "loggedFrom": "com.klarna.mobile.sdk.core.natives.NativeFunctionsController" E/KlarnaMobileSDK( 3031): } E/KlarnaMobileSDK( 3031): }

With version 2.6.2 it was working fine but as soon as we updated the version to 2.6.20 it throws this error every time we try to start payment process. And we never get onAuthorized()

Did anything change in the version greater than 2.6.11? Because till version 2.6.11, its working fine.

BunnyBuddy commented 1 week ago

???

jorgepalac1o commented 1 week ago

Hi @BunnyBuddy yeah this error is been triggered in new versions of the SDK, because old (internal) systems sometimes try to reach a removed "service", but doesn't mean something went wrong with the payment process. You can just ignore this error. We have acknowledge this and the services that trigger this error are getting updated, but might take sometime before all are up to date.

BunnyBuddy commented 1 week ago

Hi @BunnyBuddy yeah this error is been triggered in new versions of the SDK, because old (internal) systems sometimes try to reach a removed "service", but doesn't mean something went wrong with the payment process. You can just ignore this error. We have acknowledge this and the services that trigger this error are getting updated, but might take sometime before all are up to date.

So I shouldn't worry right? the working will still remain the same and I need to wait for an update?

Because the problem is, it won't let the user's device launch a web view for payment and instead just shows an error. so the payment just fails.

jorgepalac1o commented 1 week ago

Well the error you shared is because the issue I described before. Once the remaining services in our backend are updated that error will just stop (without updating the SDK). If you mention the payment is failing it might be due to something else, not this internal error shared. Can you show a video or other logs of the payment process when it is failing?

BunnyBuddy commented 1 week ago

Well the error you shared is because the issue I described before. Once the remaining services in our backend are updated that error will just stop (without updating the SDK). If you mention the payment is failing it might be due to something else, not this internal error shared. Can you show a video or other logs of the payment process when it is failing?

Sure, I'll attach a video as soon as I can (btw thanks for your reponse). It's not even launching the payment view (most probably due to this error because it shows the server failed or something).

  1. Initialised (works)
  2. Loaded (works)
  3. Authorise
  4. Finalise