Profiles API timing out on sorting DESC -created or -updated

klaviyo / klaviyo-api-node

Node sdk for the Klaviyo API

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Profiles API timing out on sorting DESC -created or -updated #76

Open RhysC opened 1 month ago

RhysC commented 1 month ago

under the hood the call is /api/profiles/?fields[profile]=email&page[size]=100&sort=-created (desc created) and this seems to time out. Removing the sort and a response is fine This also fails on -updated (desc updated) However created or updated are ok (but not really useful for many scenarios)

cpcurtis1218 commented 1 month ago

Hi there - thank you for raising this issue. Would you please open a Support Ticket for this issue so that we may investigate further? In the Support Ticket, please include:

6 digit Klaviyo Account ID
Details about how the request is being made
Details about time timeout error itself
Is this an ongoing issue? Or past error that is now resolved?

For reference, you can find request details in your Klaviyo account using the developer logs (https://www.klaviyo.com/developer-tools/logs).