Some problem with sending push notifications

klaviyo / klaviyo-swift-sdk

SDK that allows users to incorporate Klaviyo's event and person tracking functionality within iOS applications. Written in Swift.

MIT License

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Some problem with sending push notifications #110

Closed ilyabochkov1331801 closed 9 months ago

ilyabochkov1331801 commented 10 months ago

Description

Hello. One of the my colleagues report a problem and haven’t had any answer https://community.klaviyo.com/members/alena-n-14748. Looks like klaviyo sends pushes using sandbox endpoint because of we have same result using side service

Checklist

[ ] I have determined whether this bug is also reproducible in a vanilla SwiftUI project.
[ ] If possible, I've reproduced the issue using the main branch of this package.
[X] This issue hasn't been addressed in an existing GitHub issue or discussion.

Expected behavior

No response

Actual behavior

No response

Steps to reproduce

No response

The Klaviyo Swift SDK version information

2.2.1

Destination operating system

iOS 16

Xcode version information

No response

Swift Compiler version information

No response

ndurell commented 10 months ago

Hey there! We recently implemented sandbox support. We should only use the sandbox when the token is associated with a debug build. We haven't added a way to view this information in the UI but potentially if you can provide us with the token in question we can tell you which environment it is using.

ilyabochkov1331801 commented 10 months ago

0a57d226fcdeefe957dd2e430cdccb4b9c0aa62ae44f5531a5f499e512efb9bf problem with this token. We got it from TestFlight build so there is a production token

ilyabochkov1331801 commented 10 months ago

Look at this screenshots 1) error info from klaviyo (BadDeviceToken) 2) succeed sent push using same token and production environment 3) failed push using sandbox (same error)

ndurell commented 9 months ago

Ahh got it ok I will check on this token.

ajaysubra commented 9 months ago

We are looking into this on our end @ilyabochkov1331801 in the mean time here is some thing you can try if you already haven't -

Uninstall all debug and prod apps from the device and install just the test flight app and see if you are able to send a push. We released a new feature today that can be used to send a test push to a single device from the push content builder. You can bring up this modal using the "Send Preview" button at the top right.

ilyabochkov1331801 commented 9 months ago

It works now) I got notification using push preview and using compaign on the same build. I will ask QA to check and close issue if all will be fine