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klaviyo / php-klaviyo

PHP wrapper for the Klaviyo API
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Event "Ordered Product" not all product items tracked #35

Closed DannyDan closed 3 years ago

DannyDan commented 3 years ago

I have 4 items in my order and not all products are tracked when sending the event "Ordered Product". only 2 events are sent to Klaviyo regarding "Ordered Product" when checking through the Klaviyo backend inside my customer profile. I checked the eventdata during checkout and they are correct for all 4 items.

DannyDan commented 3 years ago

@kamil-klasicki no support?

remstone7 commented 3 years ago

Hi @DannyDan could you share the calls you're making w/ some event data? If you don't feel comfortable sharing here, please write into our support and our team will take this so we can troubleshoot further for your specific account issue. https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support

DannyDan commented 3 years ago

Thanks. I used the support form.

remstone7 commented 3 years ago

Great - going to close this out, i just assigned the ticket someone should get back to you shortly!