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knadh / listmonk

High performance, self-hosted, newsletter and mailing list manager with a modern dashboard. Single binary app.
https://listmonk.app
GNU Affero General Public License v3.0
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Count Complaints and Bounces separately #1877

Open benstaf opened 3 months ago

benstaf commented 3 months ago

I'm always frustrated when I see bounces and complaints lumped together

I want to see complaints counted separately because AWS SES requires to manage them separately, complaints are much more costly than bounces

MaximilianKohler commented 3 months ago

They are separate and you can control them separately in the settings under "bounces". Screenshot 2024-05-29 082748

benstaf commented 3 months ago

Screenshot_2024-05-29-19-27-50-259_com android chrome-edit Screenshot_2024-05-29-19-29-41-260_com android chrome-edit

I meant the statistics metrics are incomplete: no complaint metric, and no soft bounce metric

That's the 2 metrics that need to be monitored in AWS SES (and probably other providers)

MaximilianKohler commented 3 months ago

Yes, listmonk doesn't have a specific metric for complaints, but AWS does. AWS doesn't count soft bounces, only hard ones.

benstaf commented 3 months ago

Yes but AWS doesn't disclose how the metrics are calculated, they keep it a secret

so having in-house statistics about hard bounces and complaints would be very helpful to 'game AWS metrics '

In particular, AWS complaint metric is calculated in a very weird way, it's hard to decipher their formula

MaximilianKohler commented 3 months ago

I think you can get the exact count in Cloudwatch.

github-actions[bot] commented 2 weeks ago

This issue has been marked 'stale' after 90 days of inactivity. If there is no further activity, it will be closed in 7 days.

benstaf commented 2 weeks ago

Inmho, it would be better to have Hard Bounces and complaints on the campaign dashboard.

They are important deliverability metrics