PROCESS CHANGE: Anonymous Feedback Mechanism

[prajjwalyd]

This proposal is based on one of the recommendations for enhancing the contributor experience in Knative, as outlined in the Contributor Experience Research 2024

Anonymous Feedback Mechanism

• Anonymous Surveys: Create a survey platform where contributors can anonymously provide feedback, share insights, and suggest improvements in the developer experience.
• Regular Review and Action: Establish a process for regularly reviewing the feedback collected through the survey platform. Use this feedback to identify areas for improvement and implement changes to address the community's needs and priorities. For example, new contributors after their onboarding can be encouraged to share their insights and experiences by participating in an anonymous survey.
• Transparent Communication: Communicate the changes and improvements made in response to the feedback. Transparency in how feedback is used will encourage more contributors to participate in the feedback process.

Why is it needed?

• Encouraging Candid Feedback: An anonymous feedback mechanism allows contributors to share their thoughts and suggestions without fear of judgment or repercussions. This leads to more honest and valuable insights.
• Targeted Community Improvements: By gathering comprehensive feedback, the community can better understand its needs and priorities, facilitating targeted improvements that enhance the overall experience for all contributors.
• Fostering Inclusivity: Regularly acting on feedback demonstrates a commitment to inclusivity and continuous improvement. It shows that the community values the input of all contributors and is dedicated to creating a supportive and inclusive environment.

Implementation:

• Survey Creation: Set up an anonymous survey platform. The UX Working Group can be in charge of designing and maintaining the survey.
• Promotion: Promote the survey through community channels and encourage participation.
• Analysis and Action: Regularly review the feedback collected and take action on actionable suggestions and concerns.
• Communication: Share updates on the changes and improvements made in response to the feedback to ensure transparency and encourage ongoing participation.

[aliok]

Thanks for the proposal @prajjwalyd

I think the suggestion would be good, and should be also feasible.

I am not entirely sure if people would actually bother filling the survey. We need to try and see :)

IMO, we have done quite a few surveys this year already, but we can perhaps send the survey to the community channels January 2025. And, we can do it every year.

We can give it a try, if the @knative/ux-wg-leads can lead the way. It shouldn't be a tremendous amount of work, as we would want to keep the survey short anyway.

@knative/ux-wg-leads wdyt? We can recruit a community member to create a survey.

[Cali0707]

I think having a survey would be useful, but we would need to think through how to improve participation in the survey...

Recent surveys have had very few responses <10

[prajjwalyd]

Absolutely! I think we can use some of the main questions from this developer survey (https://forms.gle/Up9Rzgw9aze9qQTx6), and add a few more subjective questions to create an annual version.