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konradrenner / kolabnotes-android

Note taking app with integrated Kolab sync
GNU Lesser General Public License v3.0
68 stars 17 forks source link

Data lost after sync error #195

Closed sdaro closed 5 years ago

sdaro commented 5 years ago

I applied a lot of changes to my notes and categories. After the sync a error message was shown with an exception. All my changes were lost.

My selected strategy was to take the last edited note in case of a conflict. I'm using Kolab-notes only on one device. That's why I don't understand that all my changes are missing now.

When an exception is thrown there shouldn't be a data loss. As a user I expect the same app state as before the failed sync.

konradrenner commented 5 years ago

Hi, I am very sorry for the data loss. Normally this shouldn't happen. Do you sync your notes with a Kolab or simple IMAP server?

sdaro commented 5 years ago

I'm syncing with a simple imap server.

konradrenner commented 5 years ago

Can you please provide more informations like error logs, your device and Android version. Did you manual start the sync?

sdaro commented 5 years ago

Where can I find the error logs?

I have a Sony Xperia Z1 Compact. Model D5503. Android v5.1.1

sdaro commented 5 years ago

I didn't start the sync manually.

konradrenner commented 5 years ago

errors are displayed in the notifcation area of android. On you imap server: can you see the notes folder you specified? are there mails in it?

sdaro commented 5 years ago

The notification is gone and I couldn't reproduce it yet. I see the the folder in the notes folder and there are mails inside.

sdaro commented 5 years ago

I turn the flight mode on in the night and the error happend at night. Maybe it waits for connection and runs in a timeout?

When I turn my phone in flight mode and trigger the sync, it waits until the connection is back again. Maybe after an hour it will fail?!

konradrenner commented 5 years ago

If you disconnect from your server and then recreate the account on your phone, are the notes back?

sdaro commented 5 years ago

Yes, the (old) notes are back.

konradrenner commented 5 years ago

Maybe a temporary problem