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kovacsv / Online3DViewer

A solution to visualize and explore 3D models in your browser.
https://3dviewer.net
MIT License
2.57k stars 548 forks source link

The page is not loading #466

Open INIK77 opened 6 months ago

INIK77 commented 6 months ago

Probably after the update (04/28/24) the page stopped loading https://3dviewer.net/ For example, the page at https://3dviewer.net/info it loads and everything works. The computer is Windows 7, 64. Everything works with Android from the phone. I have previously converted files (FBX-GLB) several times. 3DV_1 3DV_2

kovacsv commented 6 months ago

Hi, have you tried refreshing the page by deleting browser cache? In Chrome keep the ctrl key pressed while clicking on the refresh button.

INIK77 commented 6 months ago

Both the browser cache and the Windows cache were cleared (ipconfig /flushdns nbtstat -R ). It doesn't help.

kovacsv commented 6 months ago

Do you see anything in the browser console?

INIK77 commented 6 months ago

Nothing. The white screen. I sent a screenshot. Where the question mark is.

kovacsv commented 6 months ago

I meant the javascript console in developer tools.

INIK77 commented 6 months ago

This? 3DV_3

INIK77 commented 6 months ago

console-export-2024-5-1_21-29-29.txt

INIK77 commented 6 months ago

3DV_4

GitHubDragonFly commented 6 months ago

@INIK77 just for a test, try using my Quick Viewer which is using the Online 3D Viewer's engine.

You could also try any of my other viewers available on my main webpage. If you experience any issues then it is probably your computer and internet browser that might need some fixing.

Being on Windows 7 seems to limit you to using Firefox browser, which does have a minor issue with my Quick Viewer even on Windows 10.

INIK77 commented 6 months ago

Well, yes, it is clear that the problem is with my computer. Because everything works for others. But I want to note that everything worked fine for me until the last update. I used it a couple of times to convert files. It was in the middle of April.

GitHubDragonFly commented 6 months ago

@INIK77 maybe try using a portable version of Firefox that can run on your computer, just to see if it makes any difference.

Here is a related thread on Mozilla website: https://support.mozilla.org/en-US/questions/1286588

INIK77 commented 6 months ago

Hello, no, it doesn't work anyway. TLS doesn't seem to be working. I am sending a screenshot with a message at the bottom of the page. 3DViewer_post1

GitHubDragonFly commented 6 months ago

@INIK77 you cannot really expect the Online 3D Viewer's updates to be reverted just because your computer cannot handle them.

Maybe try installing some Linux operating system that your computer can handle. Some of these Linux operating systems will allow you to do a Live test before you decide to install them.

Other than this, I don't have any other suggestion for you.

CK-Tex commented 1 month ago

@INIK77 I got the same white screen on Firefox for Windows. But in my developer console it shows something like AllowWebgl2:false restricts context creation on this system. In my case, I resolved it by navigating to about:config and set webgl.force-enabled to true. Not sure if this will resolve your issue as well. Just left a comment here in case that other users met the same issue.