Receive reply mail from customer on inbox

[rafaelmamorim]

This repository is only for reporting bugs or issues. If you need support, please use:

1. Create support ticket on https://krayincrm.uvdesk.com I tried many times, but always show an error (Error ! This helpdesk has been expired.). I'll send the message here. Sorry

I installed laravel-crm to know and use the tool in my work. But I noticed that after sending the email to someone, if that person replies to the message, it does not appear in the inbox. The response is actually sent to NUMBERS@domain.com and the message is lost. I didn't find any documentation about it, so I'm opening this topic. If there is a need to purchase any extra components or add some catch mail rule, make this clear somewhere. It's distressing to keep looking for information without success.

Otherwise, congratulations to the developer community for the amazing tool.

Thanks!

[Sanjaybhattwebkul]

Hi there, In our latest version, this feature is not available. but yes we will implement this feature in our future release.

[tuxevil]

Hi, is there any news about this? I made te same mail account Kraying is using to work as catch-all so all the emails replied to the numbers@domain.com will be delivered to the krayin email account and not being lost. But kraying is not checking the inbox.

[prabhat-webkul]

sending emails from Krayin simply needs SMTP, just configure and it will work

but receiving emails from different sources, it will not auto-sync until you allow CRM to listen

You need a platform like Sendgrid where just configure inbound parsing route of CRM https://crm-domain.com/admin/mail/inbound-parse and CRM will be able to start listening to your emails