Possible use case:
1) A chatbot SaaS does not provide a REST api with a synchronous chat response, it only has webhook based communication.
2) A chatbot SaaS gives the customer the ability to "step in" as the bot and continue in the conversation. This will require a exposed webhook because synchronous response is impossible
Possible use case: 1) A chatbot SaaS does not provide a REST api with a synchronous chat response, it only has webhook based communication.
2) A chatbot SaaS gives the customer the ability to "step in" as the bot and continue in the conversation. This will require a exposed webhook because synchronous response is impossible