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krokedil / klarna-checkout-for-woocommerce

Klarna Checkout for WooCommerce plugin
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Compatibility with Monsterinsights #57

Closed niklaswallerstedt closed 5 years ago

niklaswallerstedt commented 6 years ago

We’re using Monsterinsights for Google Analytics-tracking and their ecommerce extension to feed data in to GA about purchases. We noticed recently that one of our top products were “order-received”. We contacted MI and they gave this response:

The issue is with Klarna--we have known issues with their plugin because they don't use the default WooC hooks. We've been in touch with their developers for over a year now, but they haven't fixed it. This is not unique to us, but rather this happens to all GA integrations.

What’s your take on this? Any chance of fixing the compatibility between the plugins?

NiklasHogefjord commented 6 years ago

Hi Niklas, This comment from MonsterInsights refer to https://github.com/krokedil/woocommerce-gateway-klarna.

This plugin (the new plugin for Klarna Checkout) should not have any problem with compatibility with MonsterInsights.

niklaswallerstedt commented 6 years ago

Ok, we have only used the new plug-in for our site and we’re still seeing this. I’ll point MI to this issue, maybe there is something else causing this.

NiklasHogefjord commented 6 years ago

Do you see any other issues with the KCO plugin? Do you get any error messages in the order notes in orders?

Also, if you take a look at the KCO status section in --> WooCommerce -- > Status --> System Status. What does it say there? How many % of the orders are being created on the API callback?

image

niklaswallerstedt commented 6 years ago

@NiklasHogefjord Forgot to follow up on this one, it says 0% via callback, but we have seen two orders with the same error message recently.

This order was made as a fallback due to an error in the checkout (Error message: An account is already registered with your email address. Please log in.). Please verify the order with Klarna.

Almost all orders are through Klarna and we're still seeing this even for the last 7 days. screen shot 2018-06-18 at 22 08 23

NiklasHogefjord commented 6 years ago

@niklaswallerstedt The error message means that the initial WooCommerce checkout form submission failed. The plugin then creates the order via a fallback feature. The API-callback order creation is a third (and last) option to create the order in WooCommerce. The order note are saying that there has been an existing customer making a purchase. This customer has not been logged in and in the WooCommerce settings you have configured it so that the customer should not be able to finalize a purchase without first logging in. At the moment we can't handle this in the KCO plugin.

To avoid this error you need to uncheck the box Display returning customer login reminder (WC below w 3.4) or Allow customers to log into an existing account during checkout (WC 3.4+) in the Accounts settings tab.

Regarding the Monster Insights / Order received issue - we will test this in our demo store. I'll respond when we know more. (@boozebrorsan can you check this?)

niklaswallerstedt commented 6 years ago

@NiklasHogefjord any update on this issue? We’re still seeing the same order received as product in GA.

NiklasHogefjord commented 6 years ago

@niklaswallerstedt Sorry for the delay. We will follow up on it. @boozebrorsan - can you take a look at this and test?

niklaswallerstedt commented 6 years ago

Thanks, would be great to get this fixed!

a-larsson commented 6 years ago

@niklaswallerstedt

skarmavbild 2018-08-28 kl 12 01 16

Hi,

For me it looks OK (I added a screenshot). Where do you find that "Top Products"? Can you give me a step by step instruction so I can locate it?

niklaswallerstedt commented 6 years ago

@boozebrorsan Very strange then... I have the latest version of MI and for the last 7 days the top product is Order received both in their dashboard and the same view as your screenshot in Analytics.

You can find the Top Products inside the dashboard of MI - Reports -> Ecommerce (in the top bar)

a-larsson commented 6 years ago

@niklaswallerstedt Can you email us instead so we can check the settings etc on the site? Drop us an email on info@krokedil.se

niklaswallerstedt commented 6 years ago

Sure, will do that!

a-larsson commented 6 years ago

Hi, just following up on this question. Have you managed to solve it or is it still the same?

niklaswallerstedt commented 6 years ago

I haven't had the time to follow up, I'm sending an email now linking to this issue. The issue is still present.

niklaswallerstedt commented 5 years ago

Andreas in your support team was very helpful and tracked down the issue. There were 3 webhooks still present from an uninstalled plugin. Removing them solved the issue and the product data is now displaying. Thanks a lot!