Automatic Info Get

[yuresko]

• Jamfcloud users only (at this time)
• Parses Zendesk ticket for email used to create ticket
• Uses that email to find assigned devices in Jamf Pro
• If either a macOS or iOS device is found, data will show in sidebar
• If user has multiple devices, a hotlink taking you to that user in Jamf Pro will show. Along with a quick search tool to GET a return from Jamf Pro API.
• For macOS, in App Settings in Zendesk, you can add the ID's of 3 extension attributes to gather more information that is not default

Default information gathered macOS:

• Assigned User
• Computer Name
• Serial Number
• Last Check-in

iOS:

• Assigned User
• iOS Device Name
• iOS Device Type
• Serial Number
• Last Check-in