Parses Zendesk ticket for email used to create ticket
Uses that email to find assigned devices in Jamf Pro
If either a macOS or iOS device is found, data will show in sidebar
If user has multiple devices, a hotlink taking you to that user in Jamf Pro will show. Along with a quick search tool to GET a return from Jamf Pro API.
For macOS, in App Settings in Zendesk, you can add the ID's of 3 extension attributes to gather more information that is not default
Default information gathered macOS:
iOS: