In the case that an on premise JAMF Pro server exists, the URL within the iframe.html on line 111 contains a reference to ".jamfcloud.com." This will result in a blank page when clicking the "View User in Jamf Pro" link within Zendesk. Removing the reference to .jamfcloud.com is necessary for on premise users of Jamf Pro. I would recommend two releases of the Zendesk application, one for hosted/on premise users and one for Jamf Cloud users, each containing the appropriate HTML code for each.
In the case that an on premise JAMF Pro server exists, the URL within the iframe.html on line 111 contains a reference to ".jamfcloud.com." This will result in a blank page when clicking the "View User in Jamf Pro" link within Zendesk. Removing the reference to .jamfcloud.com is necessary for on premise users of Jamf Pro. I would recommend two releases of the Zendesk application, one for hosted/on premise users and one for Jamf Cloud users, each containing the appropriate HTML code for each.