ladybirdweb / faveo-helpdesk

Faveo Open source ticketing system build on Laravel framework
https://www.faveohelpdesk.com/online-demo/
Open Software License 3.0
1.15k stars 564 forks source link

Issue: Incoming Email Configuration Failure #8292

Open atlonxp opened 5 months ago

atlonxp commented 5 months ago

Description:

While the outgoing email functionality works correctly, the incoming email configuration fails despite all settings being correctly inputted.

Steps to Reproduce:

Case 1:

  1. Create a new email configuration.
  2. Set up both incoming and outgoing emails with all correct information.
  3. Attempt to save the configuration.

Observed Behavior:

Case 2:

  1. Create a new email configuration with only outgoing email settings.
  2. Verify that the outgoing email is working (emails are successfully sent to the admin email).
  3. Attempt to update the configuration to include incoming email settings.
  4. Receive an error message indicating a missing parameter required for sending emails (exact wording uncertain).
  5. Ensure all required fields are correctly filled and attempt to save again.

Observed Behavior:

Impact: This issue is causing significant frustration as it prevents the proper configuration and use of incoming emails.

Request: Please investigate and resolve this issue to ensure incoming email functionality works as expected.

Downloaded from

lionetcom commented 2 months ago

same issue

egelhaus commented 1 day ago

Same here