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Dify is an open-source LLM app development platform. Dify's intuitive interface combines AI workflow, RAG pipeline, agent capabilities, model management, observability features and more, letting you quickly go from prototype to production.
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is:issue is:open The document cannot be indexed #10097

Open guxiyang opened 1 month ago

guxiyang commented 1 month ago

Self Checks

Dify version

0.10.2

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

Hello, I would like to ask if we can add a knowledge base through the DIY API interface in the backend of DIY. However, when calling the interface, we found that the document cannot be indexed. I don't know what caused this and I need some help. Thank you 图片

✔️ Expected Behavior

No response

❌ Actual Behavior

图片

dosubot[bot] commented 1 month ago

I found some relevant information that might help with your issue regarding document indexing in Dify.

  1. Adding a Knowledge Base: You can add a knowledge base through the DIY API interface in the backend of DIY. However, there are several reasons why a document might not be indexed:

    • The knowledge base might still be initializing or indexing, indicated by the error dataset_not_initialized.
    • The document might be in the process of being indexed, shown by the error document_indexing.
    • The document might have already been processed, indicated by document_already_finished.
    • The operation might only be supported for "high-quality" knowledge bases, as indicated by high_quality_dataset_only.
    • Ensure that documents or chunks are not disabled or archived, as these will not be indexed [1][2].

  2. Indexing Process: The document indexing process involves several state transitions, such as "parsing", "splitting", and "indexing". If any issues occur, the document's status is set to "error", and the error message is recorded. Ensure that the document is correctly formatted and submitted according to the API's requirements [3][4].

  3. Similar Issues: There is a similar open issue discussing the inability to parse context when using the DIY API interface [5]. Additionally, a closed issue suggests that segments added using the knowledge base API are not automatically indexed and need to be explicitly enabled for indexing [6].

To resolve the issue, ensure that the document is enabled for indexing and check the document's status and error messages for more specific guidance.

To continue talking to Dosu, mention @dosu.

crazywoola commented 1 month ago

Please provide the container logs.

guxiyang commented 1 month ago

Hello, we clicked on the document in the knowledge base and found an error prompt, [tongyi] Error: Response output is missing or We are not sure if this is a problem with tongyi, as shown in the picture

@.***

From: dosubot[bot] Date: 2024-10-31 11:10 To: langgenius/dify CC: 顾夕旸; Author Subject: Re: [langgenius/dify] is:issue is:open The document cannot be indexed (Issue #10097) I found some relevant information that might help with your issue regarding document indexing in Dify. Adding a Knowledge Base: You can add a knowledge base through the DIY API interface in the backend of DIY. However, there are several reasons why a document might not be indexed: The knowledge base might still be initializing or indexing, indicated by the error dataset_not_initialized. The document might be in the process of being indexed, shown by the error document_indexing. The document might have already been processed, indicated by document_already_finished. The operation might only be supported for "high-quality" knowledge bases, as indicated by high_quality_dataset_only. Ensure that documents or chunks are not disabled or archived, as these will not be indexed [1][2]. Indexing Process: The document indexing process involves several state transitions, such as "parsing", "splitting", and "indexing". If any issues occur, the document's status is set to "error", and the error message is recorded. Ensure that the document is correctly formatted and submitted according to the API's requirements [3][4]. Similar Issues: There is a similar open issue discussing the inability to parse context when using the DIY API interface [5]. Additionally, a closed issue suggests that segments added using the knowledge base API are not automatically indexed and need to be explicitly enabled for indexing [6]. To resolve the issue, ensure that the document is enabled for indexing and check the document's status and error messages for more specific guidance. To continue talking to Dosu, mention @dosu. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: @.***>

dosubot[bot] commented 1 month ago

The error message "[tongyi] Error: Response output is missing" suggests there might be an issue with the integration or interaction between Dify and the external service or component named "tongyi." Unfortunately, specific details about the "tongyi" error or its integration with Dify are not available in the provided documentation or knowledge base.

To troubleshoot this issue, consider the following steps:

  1. Check Logs: Review the container logs for any additional error messages or stack traces that might provide more context about the error. This can help identify if the issue is with the Dify system or the external service.

  2. Verify Configuration: Ensure that the configuration settings for the "tongyi" service are correct and that any required credentials or API keys are properly set up.

  3. Service Status: Check the status of the "tongyi" service to ensure it is running and accessible from the Dify environment.

  4. Error Handling: Look for any error handling or retry mechanisms in place for interactions with "tongyi" and verify if they are functioning as expected.

  5. Consult Documentation: If available, consult any specific documentation related to the "tongyi" service for known issues or troubleshooting steps.

If the issue persists, further investigation into the specific integration with "tongyi" might be necessary, possibly involving reviewing the code or configuration related to this service.

To continue talking to Dosu, mention @dosu.