upload document - Githubissues

af-74413592 commented 5 days ago

Self Checks

[X] This is only for bug report, if you would like to ask a question, please head to Discussions.
[X] I have searched for existing issues search for existing issues, including closed ones.
[X] I confirm that I am using English to submit this report (我已阅读并同意 Language Policy).
[X] [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:）
[X] Please do not modify this template :) and fill in all the required fields.

Dify version

0.11.1

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

上传之后一直显示解析0%，只有一个文件，排队中，pdf和txt都测试过了。

✔️ Expected Behavior

No response

❌ Actual Behavior

No response

dosubot[bot] commented 5 days ago

Hello @af-74413592! I'm here to help you with any bugs, questions, or contributions you may have. Let's work together to solve the issue you're experiencing.

I found some similar issues and discussions that might help you with the problem of uploaded documents staying at 0% parsing:

Knowledgebase upload file stay in Queue: This issue was closed, and the suggested solutions included checking for pending segmentation or embedding processes, ensuring there are no resource limitations, and verifying configuration settings. Additionally, make sure all dependencies and services like db and redis are running smoothly, and check server logs for any errors. Also, verify if the Celery worker has been started ^[1].
Dify - Knowledge Base - Status Queuing: This closed issue suggested verifying API key rate limits, checking for any constraints or limits, ensuring all necessary services are running, and reviewing logs for specific error messages. Utilizing Dify's Logs feature can also help diagnose issues with document uploads ^[2].
Knowledge base problem: Uploaded files are queued: To resolve this, it was recommended to sync the environment variable configuration by updating your local .env file to match any new variables or changes in the .env.example file. Also, ensure that encryption keys are correctly set up, as missing or incorrect keys can cause issues with file processing ^[3].