SMS is received before email - confusing users

lars-raaum / kom-inn

Kom inn repository

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SMS is received before email - confusing users #52

Closed lars-raaum closed 7 years ago

lars-raaum commented 7 years ago

3 messages like this "Hei! Har ikke fått noen e-post enda.."

Comparing logs in twilio and mailgun points to maybe 1 minute delay.

Quick fix:

Set auto-reply in Twilio. Takk for melding! Vi kan ikke lese ditt svar. Men: SMSen kommer litt før mailen - men den kommer straks. Send oss evt en mail på kominnoslo@gmail.com

I need this to be available at an URL, then I can point Twilio to this.

Should follow the format here: https://demo.twilio.com/welcome/sms/reply/

lars-raaum commented 7 years ago

Investigated some more. Found a 8 minute delay. Problem lies between "Accepted" and "Delivered" in mailgun. So on the mailgun side. Means we need the quick fix.

lars-raaum commented 7 years ago

Even quicker fix: @sgulseth changes the SMS-text from "Du har fått en epost" to "Du vil snart motta"

"Hei! En Kom inn-gjest er klar for en middagsinvitasjon fra deg! Mer informasjon på epost :)"

"Hei! En Kom inn-gjest er klar for en middagsinvitasjon fra deg! Du vil snart motta mer informasjon på epost :)"

Still we should fix the reply thingy cause now it looks ugly.

lars-raaum commented 7 years ago

Support ticket submitted to mailgun as well