"Device scrobbling disabled - incompatible iTunes plugin - please update"

[saulshanabrook]

I am getting a message saying "Device scrobbling disabled - incompatible iTunes plugin - please update".

However if I click on "please update", nothing happens.

Device scrobbling is indeed disabled.

I am running version 2.1.36 with iTunes 11.1 (but this message came up on previous iTunes versions as well) and Mac OS X 10.8.5.

[mamuf]

Same issue here with scrobbler version 2.1.37, iTunes 12.3.3.17, OS X 10.11.4 :-(

[Anahkiasen]

Same here, OSX 10.2.1, iTunes 12.5.3.17, scrobbler 2.1.37

[SunSparc]

Ditto.

[ghost]

Same issue?!?

[josefson]

Same issue.

[ben-xo]

I'm sorry to say that "Device Scrobbling" (i.e. iPod scrobbling) isn't going to get fixed.

With modern iPods (and iPhones and iPads) you can scrobble on the device itself.

[Anahkiasen]

But only if you listen to music through the scrobbler app no?

[ben-xo]

The latest official iOS Scrobbler lets you scrobble all listens that you do through the regular Music app, by doing a "count comparison" (before-and-after, and scrobbling the difference), which is also how the desktop Device Scrobbling function worked (except that did it through iTunes on the computer, not on the device).

[Anahkiasen]

Oh! I did not know that, the text on the download page just says it scrobbles but it mostly describes the app as a music player so I always assumed it required listening to music through it. Guess I don't need this bug fixed on my end then, nice.

[ben-xo]

The text on the download page for iOS probably needs updating, I will flag that up. Thanks for pointing it out.

[ennorehling]

@ben-xo I think this report is about the macOS desktop scrobbler, not iOS. Either that, or I'm watching the wrong ticket.

[Anahkiasen]

It is, what he's saying is that the buggy feature this issue is about is no longer necessary because the task it used to accomplish (ie. infer scrobbles from playcounts between a mac and iPhone per example) can now be done by directly scobbling on the iPhone, which is less error prone.

[joeyinbox]

Except that you have to manually open the app and tap the "Scan" button at least once every 2 months. This is not an automatic process anymore..

[Anahkiasen]

Hm that's true, maybe it's on the roadmap, hopefully.

[ben-xo]

@ennorehling this ticket IS about the Desktop scrobbler; my point was that for iOS devices, you no longer need the "Device Scrobbling" integration that the Desktop scrobbler once provided because there is now a good way to scrobble from the device.

Unfortunately that doesn't solve the problem for older iPods, but if you're attached to legacy hardware perhaps a legacy machine with an older iTunes will be the solution!

[ben-xo]

I would very much like it if we could automate scrobbling from the device, unfortunately Apple have made that very difficult for us…

[asbjornu]

Same problem here with Last.fm Scrobller 2.1.37, iTunes 12.7.3.46 on macOS 10.12.6. Clicking the "please update" link does absolutely zip and zilch.

Also, the about dialogue as well as the original report date of this issue doesn't give me much confidence that this will ever be fixed. The desktop scrobbler hasn't been updated since 2012. No wonder it no longer works. 🙄

[ssx]

Can confirm this is still occurring now.

[glyph]

It sounds like the resolution here should just be that it stops displaying this banner?

[ssx]

Yeah I’d say so, scrobbling still looks to be working fine.

On 6 Jun 2018, at 00:07, Glyph notifications@github.com wrote:

It sounds like the resolution here should just be that it stops displaying this banner?

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

[zippy72]

That device scrobbling has been removed makes me very sad. 99% of my scrobbling is still done with an iPod classic. I've just upgraded it with an iFlash so that isn't going to change for a good many years yet.

[foxt]

I'm in the same boat as zippy, attempting to manually scrobble just gives a long winded version of the error message

=========lastfm
[200402 15:36:38] unicorn::CoreApplication::init() Introducing "iPodScrobbler 2" 
[200402 15:36:38] unicorn::CoreApplication::init() Directed by Unknown 
[200402 15:36:38] unicorn::CoreApplication::init() Plugin DIR "/Applications/Last.fm.app/Contents/Helpers/../plugins" 
[200402 15:36:38] The iTunes pluggin is old and incompatible. Please update. Shutting down ("/Applications/Last.fm.app/Contents/MacOS/../Helpers/iPodScrobbler", "--device", "background", "--vid", "0000", "--pid", "0000", "--serial", "automatic") ```