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latenitefilms / BRAWToolbox

Help & Support for BRAW Toolbox
https://brawtoolbox.io
MIT License
13 stars 1 forks source link

Plug-in is not responding #139

Closed egayton55 closed 1 year ago

egayton55 commented 1 year ago

When Dragging my BRAWFiles into my Final Cut Pro library it comes up with "A plug is-In is not responding" paid £79.99 for this to not work, honestly really mad

latenitefilms commented 1 year ago

There are now thousands of users using BRAW Toolbox everyday, including on feature films and television series, so this is definitely not usual behaviour.

Do you meet all the system requirements?

See: https://brawtoolbox.io/system-requirements/

Are you able to send us your Log Files & Crash Logs?

See: https://brawtoolbox.io/troubleshooting/#ive-run-into-a-bug-where-can-i-find-the-log-files

It seems that @spencedeezy is also running into a similar issue in #137, however in their case it seems to be related to some specific BRAW files, which might mean it's a bug in the Blackmagic RAW SDK itself.

Do you have the same issue if you use some sample clips from the Blackmagic website?

See: https://brawtoolbox.io/faq/#where-can-i-find-some-sample-braw-clips

latenitefilms commented 1 year ago

I haven't heard back, so I'm going to close this issue for now, but yell out if you're still having problems.