latenitefilms / BRAWToolbox

Help & Support for BRAW Toolbox
https://brawtoolbox.io
MIT License
13 stars 1 forks source link

[Panasonic S1H] Workflow Extension fails if BRAW clip doesn't have valid timecode #70

Closed shotbywsh closed 1 year ago

shotbywsh commented 1 year ago

hey i just bought braw tooldbox because i have braw footage i need to bring into final cut pro. when i open the brawtoolbox and import footage a big grey box appears and nothing loads up. please help me.

Screenshot 2023-02-04 at 11 11 23 PM

i have attatched a image on what happens after i click the files i wanted imported.

latenitefilms commented 1 year ago

Well, that's strange - I've never seen that before!

So this appears after you press the Import BRAW Files button, select some files then try to load them?

What version of macOS and Final Cut Pro?

Are you able to share a screen recording of what happens?

Are you able to share the log files from BRAW Toolbox as explained here?

shotbywsh commented 1 year ago

https://user-images.githubusercontent.com/124481504/216803861-1a2637ef-9bb7-4e77-a7bd-80f7ea0161e4.mov

shotbywsh commented 1 year ago

it just stays at this screen

shotbywsh commented 1 year ago

is there anyway you can call me?

latenitefilms commented 1 year ago

That's really strange. The only thing I think it could be is some strange bug that's causing an empty Relink window to appear, although I can't see how, and I can't reproduce on my MacBook Pro running Monterey. Weird!

Can you try changing the bottom Toolbox dropdown to Convert PROJECT to Resolve Friendly FCPXML, restart FCPX, and see if that makes any difference?

Did it ever work, or have you always had this issue?

Are you able to share your log files?

https://brawtoolbox.io/troubleshooting/#ive-run-into-a-bug-where-can-i-find-the-log-files

Shoot me an email if you want to jump on Zoom or TeamViewer:

https://brawtoolbox.io/support/

shotbywsh commented 1 year ago

i just bought the app today never used it. did what u said still not working and when i drag and drop the files into i get this message

https://user-images.githubusercontent.com/124481504/216804984-ea31c221-79f9-4060-9fed-9e4024b51457.mov

shotbywsh commented 1 year ago

how can i uninstall and reinstall and see if that works?

latenitefilms commented 1 year ago

Very strange! Shoot me through an email with your log files as per above link, and we can also jump on a screen sharing session.

Uninstall instructions here:

https://brawtoolbox.io/uninstall/

shotbywsh commented 1 year ago
Screenshot 2023-02-05 at 2 00 59 AM

when i try to uninstall and open the zip i get this

shotbywsh commented 1 year ago
Screenshot 2023-02-05 at 2 04 54 AM

i get this message when i click uninstall

shotbywsh commented 1 year ago

just emailed you , if u dont get it can u please email me back @ wallstreethippies@gmail.com i have a project due in a week and i need this solved! thank you so much

latenitefilms commented 1 year ago

Ah, right, sorry, I forgot that the uninstall tool currently has issues on macOS Ventura due to new security settings (as discussed in #42). This will be fixed in the future.

I've just replied to your email.

latenitefilms commented 1 year ago

This will be fixed in v1.0.1.