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launchdarkly / react-client-sdk

LaunchDarkly Client-side SDK for React.js
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XHR error on GET /sdk/evalx/[REDACTED]/users/[REDACTED] #57

Closed salterj closed 3 years ago

salterj commented 3 years ago

Describe the bug We are occasionally seeing the following error in our React app:

XHR error GET https://app.launchdarkly.com/sdk/evalx/[REDACTED]/users/[REDACTED]
Failed to load

For context, we initialize the SDK with the withLDProvider function.

To reproduce Unclear

Expected behavior The error does not occur.

Logs The error snippet above is the only relevant log.

SDK version 2.20.2

Language version, developer tools React 16.13.1 Typescript 4.1.3

OS/platform Windows 10, Chrome 87.0.4280.88 Mac OS 10.15.7, Chrome 87.0.4280.141, 88.0.4324.96

Additional context The only other similar issue I've been able to find is with the Javascript client https://github.com/launchdarkly/js-client-sdk/issues/126, but I am unsure if it is the same problem.

bwoskow-ld commented 3 years ago

Hi @salterj ,

I have to redirect you to our support team at support@launchdarkly.com. There you'll be able to safely discuss the issue without needing to redact any information. The support team is well equipped to handle this issue and will escalate to the engineering team as needed.

Cheers, @bwoskow-ld

salterj commented 3 years ago

Thanks @bwoskow-ld, I chose to open an issue because I didn't think the actual IDs that I redacted are important to the underlying cause. But no worries, will redirect to your support team. Thanks!

bwoskow-ld commented 3 years ago

Understood.

The second redacted value very well might be important -- that is based on the user you're trying to identify. If your user is invalid then the LaunchDarkly REST API will return an error; this may or may not be your problem here. You'll be able to safely describe your user object structure with our support team.