Admins should be able to specify imap account info so that the application will check an imap mailbox periodically for new email to generate incidents from. That imap account should also be able to have mailboxes (with filters configured on the mailbox with whatever tool they choose) that different teams can monitor for email to automatically assign them to that team.
Admins should be able to specify imap account info so that the application will check an imap mailbox periodically for new email to generate incidents from. That imap account should also be able to have mailboxes (with filters configured on the mailbox with whatever tool they choose) that different teams can monitor for email to automatically assign them to that team.