Users should be able to create hierarchical tags which can be applied to incidents for example:
Database > login > password reset
Where the parent indicates which category the tag belongs to.
They should be able to tag an incident with a parent tag also if they want.
Users should be able to create hierarchical tags which can be applied to incidents for example: Database > login > password reset Where the parent indicates which category the tag belongs to. They should be able to tag an incident with a parent tag also if they want.