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ldenison / raptor

Raptor IT Customer Service Manager
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Add template open and close feature #30

Open ldenison opened 10 years ago

ldenison commented 10 years ago

If there is a high volume issue that lots of clients are opening incidents about (like a temporary outage) you should be able to record clients on the same incident template and close them all at once (notifying everyone that had an incident).

sedward5 commented 10 years ago

FYI in ITIL the parent to these types of incidents is called a "problem".