Different teams should be able to specify an imap mailbox to listen to for incoming incidents. If the incident currently exists, it should append the email details to the incident, otherwise it should create a new incident. This should run every 5 minutes or so.
Different teams should be able to specify an imap mailbox to listen to for incoming incidents. If the incident currently exists, it should append the email details to the incident, otherwise it should create a new incident. This should run every 5 minutes or so.