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learningequality / ka-lite

KA Lite: lightweight web server for serving core Khan Academy content (videos and exercises) without needing internet connectivity
https://learningequality.org/ka-lite/
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0.17.0 - some assessments not showing images #5478

Closed moyere closed 7 years ago

moyere commented 7 years ago

Summary

I have deployed a server with windows 10. I installed KA light via the windows installer and downloaded all of the French videos. This is deployed in the small village in Haiti to help educate the population.

Briefly describe what this is about

We have about 10 other computers some with XP some with Windows 7 some with windows 10 accessing the data on the server. On all of those computers several assessments do not display images properly. All of the videos work properly and most of the assessments did as well. Just a few had issues.

System information

Please specify the KA Lite version you were using and your operating system!

Traceback or relevant snippet from server.log

INSERT TRACEBACK, LOG MESSAGES ETC. HERE

How to reproduce

  1. Steps
  2. To
  3. Reproduce

Screenshots

If applicable

Real-life consequences (anything community should be aware, for instance how it affects your deployment)

If applicable

radinamatic commented 7 years ago

@moyere Thank you for the report! :+1:

Could you copy & paste the URLs of the exercises where assessment items and images do not load correctly? Are you using Chrome browser on client computers too?

moyere commented 7 years ago

Thank you so much for your reply.... One of then is...

http://192.168.0.100:8008/learn/khan/math/early-math/cc-early-math-counting-topic/cc-early-math-counting/counting-out-1-20-objects/

Sent from my iPad

On Jun 28, 2017, at 8:46 AM, Radina Matic notifications@github.com wrote:

@moyere Thank you for the report! 👍

Could you copy & paste the URLs of the exercises where assessment items and images do not load correctly? Are you using Chrome browser on client computers too?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

moyere commented 7 years ago

Children are using it on chrome browsers on computers and iPads as well as explorer browser...all have the same issue.

Could it have something to do with them being in the French?

Sent from my iPad

On Jun 28, 2017, at 3:34 PM, Eric Moyer moyere10@gmail.com wrote:

Thank you so much for your reply.... One of then is...

http://192.168.0.100:8008/learn/khan/math/early-math/cc-early-math-counting-topic/cc-early-math-counting/counting-out-1-20-objects/

Sent from my iPad

On Jun 28, 2017, at 8:46 AM, Radina Matic notifications@github.com wrote:

@moyere Thank you for the report! 👍

Could you copy & paste the URLs of the exercises where assessment items and images do not load correctly? Are you using Chrome browser on client computers too?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

benjaoming commented 7 years ago

@moyere it's a prerequisite for all of the content packs (the exercises and topic tree data that's released for each language) to have the English content pack installed - and for the same version. In other words... those images that you are missing actually belong to the English content pack!

Do you have enought bandwidth (~859 MB) to try downloading and reinstalling the English content pack?

You can install it from command line with kalite manage retrievecontentpack download en

I have tried to recreate the issue, but the assessment items are showing up correctly for the exercise which you mentioned:

screenshot from 2017-07-04 16-00-08

moyere commented 7 years ago

Thank you so much for the information. I'm very new to this and not sure how to do that. I left the server in Haiti but I did download the English server pack. It is on the computer but how do you install it? The laptop has windows 10 on it.

Keep in mind there are two nuns I have to give these instructions to. :)

•••••••••••••• Thank You,
Eric

On Jul 4, 2017, at 10:01 AM, Benjamin Bach notifications@github.com wrote:

@moyere it's a prerequisite for all of the content packs (the exercises and topic tree data that's released for each language) to have the English content pack installed - and for the same version. In other words... those images that you are missing actually belong to the English content pack!

Do you have enought bandwidth (~859 MB) to try downloading and reinstalling the English content pack?

You can install it from command line with kalite manage retrievecontentpack download en

I have tried to recreate the issue, but the assessment items are showing up correctly for the exercise which you mentioned:

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

benjaoming commented 7 years ago

Hi @moyere

Given that you have the content pack as a file (that's great btw!), it can be installed from command line only. Btw it's a good idea to verify its size. You can see the content packs and their sizes here

It might get difficult for the nuns, but there are good chances that they can figure it out given that they tinker around.

  1. With File Manager, navigate to C:\Python27\Scripts
  2. Get command prompt (shift-right-click open area; select "Open command window here")
  3. In the command line, type kalite manage retrievecontentpack local X:\path\to\content\pack\en.zip followed by ENTER.
  4. Reboot (the shorter instruction, alternative would be to restart KA Lite only)

Remember that you have to explain them somehow where the en.zip file is and how they can see its full path.

Remember also that you should explain that if they succeed in opening up the command line and type in a command followed by ENTER, they will either get an error message (if something is wrong, but this is harmless), and once they are successful and the file installs, it will take up to several minutes for it to complete!

benjaoming commented 7 years ago

Also, before sending over the instructions, make sure to try them out locally :)

jinchuika commented 7 years ago

I'm running the same problem in windows 10. When I install the content pack, it removes the language pack and then, I can't see a lot of exercises. Did reinstalling the English pack solved your problem?

moyere commented 7 years ago

I have not gotten around to it yet

•••••••••••••• Thank You,
Eric

On Jul 19, 2017, at 11:55 AM, Luis Carlos notifications@github.com wrote:

I'm running the same problem in windows 10. When I install the content pack, it removes the language pack and then, I can't see a lot of exercises. Did reinstalling the English pack solved your problem?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.