search

leegeunhyeok / react-native-zendesk-messaging

🗣️ Zendesk messaging SDK for React Native
https://www.npmjs.com/package/react-native-zendesk-messaging
MIT License
40 stars 12 forks source link

Crash when open camera on android #15

Closed pikooli closed 1 year ago

pikooli commented 1 year ago

Hello, thanks you for this library.

I implement it on my app but I got a issue in android when i try to take a picture and send it to the support.

I just crash the app.

I did add the implementation on the AndroidManifest, build.gradle ...

Everything work excepted that i cannot open the camera.

My app use the camera to make video call, so I have the autorisation.

Any idea on this issues ?

Capture d’écran 2023-05-16 à 17 35 06 Capture d’écran 2023-05-16 à 17 33 30
leegeunhyeok commented 1 year ago

@pikooli My application is works fine on real device and emulator.

Can you share any crash log?

pikooli commented 1 year ago

Hello sorry for the delay.

I try to upgrade the sdk version to "2.11.0" and I don't see the crash anymore :)

Thanks you for helping

pikooli commented 1 year ago

How do you get the crash report ? Can you have crash report without any library ? With metro maybe ?

leegeunhyeok commented 1 year ago

@pikooli you can get crash log from Logcat. In production, you can get crash report using Firebase crashlytics, Sentry and others.

leegeunhyeok commented 1 year ago

If this issue still not resolved yet, please reopen issue :)