I am experiencing an issue with the react-native-zendesk-messaging package on iOS. After implementing the package, the messaging view displays a "Failed to load chat" message along with a retry button. Additionally, the chat text input button is disabled, preventing users from sending messages.
Steps to Reproduce:
Implement the react-native-zendesk-messaging package in my application.
Attempt to load the messaging view.
Expected Behavior: The chat should load successfully, and the chat text input button should be enabled, allowing users to send messages.
Actual Behavior: The messaging view shows a "Failed to load chat" error with a retry button, and the chat text input button remains disabled.
bhaveshshadija-nagarro
commented
1 month ago
I am experiencing an issue with the react-native-zendesk-messaging package on iOS. After implementing the package, the messaging view displays a "Failed to load chat" message along with a retry button. Additionally, the chat text input button is disabled, preventing users from sending messages.
Steps to Reproduce:
Implement the react-native-zendesk-messaging package in my application.
Attempt to load the messaging view. Expected Behavior: The chat should load successfully, and the chat text input button should be enabled, allowing users to send messages.
Actual Behavior: The messaging view shows a "Failed to load chat" error with a retry button, and the chat text input button remains disabled.
Environment:
React Native version: 0.72.4 react-native-zendesk-messaging version: 0.2.1 POD iOS version: 15.5