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Not receiving email #16

Closed paustint closed 1 year ago

paustint commented 1 year ago

Not sure where else to ask for help, but I signed up for pro and setup daily email, but have yet to get anything to my inbox.

Can someone point me to a place where I can get support?

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bradgessler commented 1 year ago

Thanks for reaching out!

Turns out you found two bugs:

  1. The emails aren't sending because I switched DNS providers, which broke DKIM. That means emails won't be delivered until I get that squared away. Amazon tells me that could be up to 72 hours before that gets squared away 😢

    Screenshot 2022-11-11 at 08 27 43

    In the meantime, you'll have to read The Weekly Edition at https://legiblenews.com/week after you sign in

  2. I don't have an obvious support email address or web page, which is hugely problematic. I'm going to add that to the /plus page and a separate /support page with the correct contact information.

I'll keep updating this thread as I fix these issues.

paustint commented 1 year ago

I got an email today!

bradgessler commented 1 year ago

Emails should be working again! DKIM configurations are verified and I have cron running at 0:15 UTC to deliver emails.

Next up: I need to add a plus support page.

bradgessler commented 1 year ago

I can verify I'm also receiving weekly and daily emails.

bradgessler commented 1 year ago

For support, I added an email link at https://legiblenews.com/plus/subscription under "Give feedback, request features, and get help" that opens an email client with support@legiblenews.com and some pre-populated support information.

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bradgessler commented 1 year ago

Closing out this issue. If there's more problems feel free to comment here or open a new issue.

Thanks!