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lemurheavy / coveralls-public

The public issue tracker for coveralls.io
http://coveralls.io
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500 signing in via github for trial account #1693

Closed alagos closed 1 year ago

alagos commented 1 year ago

I'm in the process to integrate the coveralls service in one of the projects for the company where I work. We're using a trial and when I started with this some days ago I had some 500 as well at signing in time, but later they stopped. Everything was working ok so far, but now, for some reason, I can't sign in anymore. I've tried removing coveralls and coveralls pro as authorised apps

Screen Shot 2023-02-10 at 4 51 15 PM

also I've removed any coveralls cookie

Screen Shot 2023-02-10 at 4 52 40 PM

then I try to sign in with github

Screen Shot 2023-02-10 at 4 54 32 PM Screen Shot 2023-02-10 at 4 54 56 PM

and this big guy stomps me

Screen Shot 2023-02-10 at 4 55 24 PM

so, no idea what else to do. Worth to mention the trial account isn't mine but for that visfleet organization you can see in one of the screenshots. Hopefully I hear you guys back soon, as we're evaluating with the trial if this service helps us in our development workflow. Thanks

afinetooth commented 1 year ago

Hi @alagos. I was about to suggest that, as a paying customer (even on Trial), you can get a quicker response by submitting your issues to support@coveralls.io, but then I saw your recent submission there and wanted to let you know we will reply directly to it. Thanks.