[Fixed] Stopped working all of a sudden, opens empty window.

[TheTERAres]

Non-ChatGPT bug

• [X] This issue does not occur on chat.openai.com and only occurs on this app.

Version

1.1.0

Bug description

This problem arose today; there were no occurrences of it yesterday or prior. I didn't encounter any issues or indicators of problems, and I made no alterations to my system or the application. Everything functioned as expected, just like any other ordinary day. It used to show a gray screen, but after cleaning the config (because it was not working anyways) it became completely white. Tried reinstalling, no luck. Below is a screenshot of the window:

Log File Below I only modified the username part.

[2024-01-09][16:29:42][chatgpt::app::setup][INFO] stepup
[2024-01-09][16:29:42][chatgpt::app::setup][INFO] global_shortcut_unregister
[2024-01-09][16:29:42][chatgpt::app::setup][INFO] run_check_update
[2024-01-09][16:29:42][chatgpt::utils][INFO] run_check_update: silent=false has_msg=None
[2024-01-09][16:29:42][reqwest::connect][DEBUG] starting new connection: https://raw.githubusercontent.com/
[2024-01-09][16:29:42][chatgpt::app::setup][INFO] stepup_tray
[2024-01-09][16:29:42][attohttpc][DEBUG] trying to connect to lencx.github.io:443
[2024-01-09][16:29:42][attohttpc][DEBUG] trying to connect to 185.199.110.153:443
[2024-01-09][16:29:42][attohttpc][DEBUG] successfully connected to 185.199.110.153:443, took 82ms
[2024-01-09][16:29:42][attohttpc][DEBUG] GET /ChatGPT/install.json HTTP/1.1
[2024-01-09][16:29:42][attohttpc][DEBUG] creating a length body reader
[2024-01-09][16:29:42][attohttpc][DEBUG] creating gzip decoder
[2024-01-09][16:29:42][attohttpc][DEBUG] status code 200
[2024-01-09][16:31:13][tao::platform_impl::platform::event_loop::runner][WARN] NewEvents emitted without explicit RedrawEventsCleared
[2024-01-09][16:31:13][tao::platform_impl::platform::event_loop::runner][WARN] RedrawEventsCleared emitted without explicit MainEventsCleared
[2024-01-09][16:32:04][tao::platform_impl::platform::event_loop::runner][WARN] NewEvents emitted without explicit RedrawEventsCleared
[2024-01-09][16:32:04][tao::platform_impl::platform::event_loop::runner][WARN] RedrawEventsCleared emitted without explicit MainEventsCleared
[2024-01-09][16:32:34][chatgpt::utils][INFO] open_file: C:\Users\(!username_here!)\.chatgpt\chatgpt.log
[2024-01-09][16:43:21][chatgpt::app::setup][INFO] stepup
[2024-01-09][16:43:21][chatgpt::app::setup][INFO] global_shortcut_unregister
[2024-01-09][16:43:21][chatgpt::app::setup][INFO] run_check_update
[2024-01-09][16:43:21][chatgpt::utils][INFO] run_check_update: silent=false has_msg=None
[2024-01-09][16:43:21][reqwest::connect][DEBUG] starting new connection: https://raw.githubusercontent.com/
[2024-01-09][16:43:21][chatgpt::app::setup][INFO] stepup_tray
[2024-01-09][16:43:21][attohttpc][DEBUG] trying to connect to lencx.github.io:443
[2024-01-09][16:43:21][attohttpc][DEBUG] trying to connect to 185.199.109.153:443
[2024-01-09][16:43:21][attohttpc][DEBUG] successfully connected to 185.199.109.153:443, took 94ms
[2024-01-09][16:43:22][attohttpc][DEBUG] GET /ChatGPT/install.json HTTP/1.1
[2024-01-09][16:43:22][attohttpc][DEBUG] creating a length body reader
[2024-01-09][16:43:22][attohttpc][DEBUG] creating gzip decoder
[2024-01-09][16:43:22][attohttpc][DEBUG] status code 200

OS

Windows 8.1 Embedded Industry Pro

[TheTERAres]

Solved

Manually deleted every file from the computer

• AppData\Local
• AppData\Roaming
• Installed Path (using appwiz.cpl, also known as "Windows Add/Remove Programs")
• Re-installed.

Important to note : I did not delete every folder inside these specified folders, I only deleted the associated folders. Appdata meaning Application Data, which can be found at "C:\Users\ YourUser \AppData" or by simply typing these below in the search bar:

• %appdata% for "AppData\Roaming"
• %localappdata% for "AppData\Local"

If you don't know which folders to delete and if you're not really good at using computers, avoid this step, try using "cookie cleaning" and "config clean-up" instead.

Conclusion: OpenAI updated the sign-in screen, therefore causing a minor issue.