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leviFrosty / jw-time

A powerful field service assistant that puts user experience first.
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[BUG] MapView Crashing on Certain Devices #114

Closed Danrico95 closed 2 months ago

Danrico95 commented 2 months ago

Bug: Anytime I try to go into any of my newly created Return Visits, it closes the app completely. It also does this when adding a new return visit, once I finalize all the details.

To Reproduce Steps to reproduce the behavior: Open the App Scroll down to Return Visits Tap on any of the return visits I have created

Expected behavior A clear and concise description of what you expected to happen.

I expected to be able to open up my return visits and see what details I added, be able to edit any details and also do the same with planned visits.

Screenshots If applicable, add screenshots to help explain your problem. (Draw on images if possible)

https://github.com/leviFrosty/jw-time/assets/168923274/19ea3ae1-5c2f-4dfb-8a7d-f13feb1c282e

Smartphone (please complete the following information):

Additional context Add any other context about the problem here.

leviFrosty commented 2 months ago

Hi,

I'm sorry you're experiencing this issue. While I work on reproducing this, will you please go to your settings > backup. > create backup.

What app version are you on? The notes say 1.26.2, but this version does not exist.

After you check the app version, reinstall and then restore from your backup.

If this still does not resolve your issue, please email me at support@leviwilkerson.com so we can have a diagnostic session where we can get a bit more specific.

Thanks for your help, I hope we can get this resolved for you.

Regardless, I'm looking into this issue on my end as well.

Best, Levi

leviFrosty commented 2 months ago

@Danrico95

Thanks for working with me to get this resolved.

I am closing this ticket as this was resolved with: 14d9bb2c0ba1dbf2b208328271d0eaa9543c032d

Best, Levi