Can’t turn on/off Dyson Pure

[oneseventhree]

I keep getting this error when I try and turn it off and on even though all the sensors are working:

Log shows:

Log details (ERROR)

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:241
integration: Home Assistant WebSocket API ([documentation](https://www.home-assistant.io/integrations/websocket_api), [issues](https://github.com/home-assistant/core/issues?q=is%3Aissue+is%3Aopen+label%3A%22integration%3A+websocket_api%22))
First occurred: 10:52:43 PM (5 occurrences)
Last logged: 10:55:22 PM

[140040329476800] Unexpected exception
[140040332143936] Unexpected exception
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 241, in handle_call_service
    response = await hass.services.async_call(
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2741, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2784, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 977, in entity_service_call
    single_response = await _handle_entity_call(
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 1049, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/fan/__init__.py", line 328, in async_handle_turn_on_service
    await self.async_turn_on(percentage, preset_mode, **kwargs)
  File "/usr/src/homeassistant/homeassistant/components/fan/__init__.py", line 337, in async_turn_on
    await self.hass.async_add_executor_job(
  File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
    result = self.fn(*self.args, **self.kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/dyson_local/fan.py", line 166, in turn_on
    self._device.turn_on()
  File "/config/custom_components/dyson_local/vendor/libdyson/dyson_pure_cool_link.py", line 52, in turn_on
    self._set_configuration(fmod="FAN")
  File "/config/custom_components/dyson_local/vendor/libdyson/dyson_device.py", line 324, in _set_configuration
    raise DysonNotConnected
custom_components.dyson_local.vendor.libdyson.exceptions.DysonNotConnected

[son1cn]

I am having the same issue as of this morning, but none of the sensors are working either. Seems the integration is having issues

[dotvezz]

@son1cn are you also seeing the same errors in the logs?

The error in the log that @oneseventhree shared is... interesting, it only happens when the device is no longer connected to wifi, or no longer reachable over the network.

[son1cn]

@dotvezz I saw the same thing pop up on the bottom of the screen but can't find anything similar in the logs.

After you mentioned Wifi, I tried the Dyson app and my fan was not appearing either. I then checked my network controller and it was not getting an address for whatever reason.

Simple power reset, it has an address again, and it is back online. Thanks!

[shamasis]

Something is off in past 1-2 weeks. All Dyson entities simply stop responding - some unknown error.

Restarting HA solves the problem.

[oneseventhree]

I deleted the integration - and readded it but WITHOUT the MyDyson credentials. I just used the Wifi Sticker on the fan and it seems to all work now :)