Unable to Detect Logitech MX Master 3 and Other Devices with Piper

[gabrielpcardozo]

I have encountered an issue while attempting to install Piper on my laptop. Despite successfully installing Piper using the command sudo apt-get install piper, the application is unable to detect my Logitech MX Master 3 mouse and other devices.

Installed Piper using the command sudo apt-get install piper. Verified that the Piper service is running. Restarted the computer after installation.

Operating System: Ubuntu 20 User Privileges: I am not the root user and do not have full access to my computer.

Is there a specific group membership or permission that needs to be granted to Piper for it to detect devices properly? As a non-root user with limited access, I would like guidance on how to resolve this issue and ensure Piper recognizes my Logitech MX Master 3 and other devices.

[staticssleever668]

Hi! To debug this, we would need the output of ratbagd in verbose mode, which would require root rights. sudo systemctl stop ratbagd && sudo ratbagd --verbose=raw - this commands stops the automatically-started instance of ratbagd and launches it manually (ctrl+c in the same terminal window can stop it).

[mrondr]

Sorry to hijack the discussion but I have the same issue with a 3s on Manjaro. Here's my output to that command:

When using the Bolt receiver (my preferred choice):

Initializing libratbag
ratbag debug: New device: Logitech USB Receiver
ratbag debug: Using data directory '/usr/share/libratbag'
ratbag debug: 046d:c548 is a Logitech receiver, not a device. Ignoring...
ratbag debug: New device: Logitech USB Receiver
ratbag debug: Using data directory '/usr/share/libratbag'
ratbag debug: 046d:c548 is a Logitech receiver, not a device. Ignoring...
ratbag debug: New device: Logitech USB Receiver
ratbag debug: Using data directory '/usr/share/libratbag'
ratbag debug: 046d:c548 is a Logitech receiver, not a device. Ignoring...
DBus server ready

When using bluetooth:

Initializing libratbag
ratbag debug: New device: Logitech MX Master 3S
ratbag debug: Using data directory '/usr/share/libratbag'
ratbag debug: No data file found for 046d:b034
DBus server ready

[staticssleever668]

@mrondr, same issue as #935. It won't work with the receiver, as it's not implemented in the kernel, but for bluetooth connection try putting this file into /usr/share/libratbag, where other .device files are: https://raw.githubusercontent.com/libratbag/libratbag/master/data/devices/logitech-MX-Master-3S.device

[staticssleever668]

Not sure about Ubuntu, but for OpenSUSE the user has to be in the "games" group. Anyway, can't do anything without logs, sorry.