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Unable to register at lichess.org #7650

Closed Monomeeth closed 3 years ago

Monomeeth commented 3 years ago

Tonight I tried registering at lichens.org but each time I tried I got an error message stating "This email address is not acceptable".

I then tried another email address but also got the same error. This leads me to believe that it's a problem with the domain for my email address: felice.ws, although I don't understand why this would be as I've been using this for about 15yrs without any issues.

How can I join?

Monomeeth commented 3 years ago

Surely this is some sort of bug?

kraktus commented 3 years ago

Same issue as encountered in https://github.com/ornicar/lila/issues/7049?

LittleJennyWren commented 3 years ago

Make sure there isn't any spaces at the end of the email address put in, sometimes your keyboard might do that automatically, but it won't work, delete the space and it should function.

Monomeeth commented 3 years ago

Yep, my guess is that it's the same issue as #7049.

And nope, definitely no spaces anywhere in my email address.

Namelecc commented 3 years ago

I believe it is the system purposefully not processing suspicious emails (such as temporary emails, often used for multiaccounting).

I think if you email contact@lichess.org, you should be able to straighten it out.

Monomeeth commented 3 years ago

Thank you so much Namelecc, I've just sent them an email!